Customer Service A Local

John Musbach

Customer Service Professional

Bridgeton, NJ

***********@*****.***

Professional Summary

In 2016 I had some personal issues that led to me make poor decisions for which I’m very remorseful. That lead to my incarceration in 2020. Prior to my incarceration, I focused on bettering the community by holding customer service roles at web hosts and a local business. Then, during my incarceration, I continued my drive to help others through consistent kitchen and unit orderly employment. I also attended psychology classes to better myself. I am now at the halfway house and looking for an employer willing to give me a second chance to help others in the community through customer service related roles.

Authorized to work in the US for any employer

Work Experience

Unit Orderly

FCI Elkton-Lisbon, OH

December 2024 to April 2025

Helped handicap inmates navigate the compound in their wheelchair to meal periods and medical appointments.

Dining Staff

FCI Elkton-Lisbon, OH

May 2023 to December 2024

During evening meal service kept dining tables clean. Prior to meal service I mopped and swept the dining room floor and cleaned other contact services such as the railings and soda machines. Was promoted from grade 4 to grade 2.

Unit Orderly

Salem County Correctional Facility-Salem, NJ

January 2022 to May 2023

Every meal period, three times a day, cleaned tables, microwaves and phones as well as served inmates the meal juice.

Kitchen Staff

Salem County Correctional Facility-Salem, NJ

May 2020 to January 2022

Worked pots and pans, the line making innate trays as well as the tray room cleaning trays and tray carts. Education

Bachelor's degree in Information Technology

Rochester Institute of Technology - Rochester, NY

January 2008 to January 2013

Member Computer Science House

Skills

• Communication skills

• Customer service

• Microsoft Office

• Patient care

• Time management

• Computer skills

• Warehousing

• Organizational skills

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