Customer Service Representatives
Resume:
Joel Liriano
Cybersecurity analyst
**** ***** ******* **, *** 101
Raleigh, NC, 27613
***********@*****.***
SKILLS
● HIPPA compliance
● Effective communication
● Excellent organization
● Outstanding collaboration
● Python programming
● SQL programming
● Linux programming
● JavaScript & Jquery language
● HTML & CSS language
● Microsoft excel & word
● microsoft powerpoint
EXPERIENCE
Kohl’s, Raleigh - Operations ASM
September 2022 -
● Managed a team of 35 customer service representatives to ensure key operational metrics were achieved.
● Trained customer service representatives to properly authenticate customers.
● Assisted in execution of visual displays, merchandising, and marketing strategies.
● Interacted with organizational leadership and management staff. GAP, Durham - Store Manager
June 2019 - September 2022
● Held managerial meetings displaying metrics with excel presentations.
● managed monthly PowerPoint meeting with company leaders, to show store visual improvements.
● Trained and developed management staff.
H&M, Raleigh - Assistant Store Manager
MONTH 2015 - MONTH 2019
● Managed a team of 42 customer service representatives and managerial leaders to ensure metrics were met.
● Implemented plans in place to drive shrinkage and loss for the company.
● Lead team with leadership in multiple store opening, including floor plans, and metric plans.
EDUCATION
Google Cybersecurity Certificate - Online certificate December 2024 - March 2025
CompTIA Security+ Certificate - Security Certificate In process March 2025 - present
AWARDS
● Google certification 90% score over all
Language
English Spanish
Contact this candidate