High School Client Support

Margaret Manor

Remote Travel Specialist CRM & Operations Expert Nature & Nerd Culture Travel Curator Email Phone LinkedIn (if applicable)

Summary

Experienced Salesforce administrator and systems analyst with 20+ years in CRM, client success, and process automation. Passionate about offbeat, nature-rich, and fandom-inspired travel. Grew up in a tourism region and spent high school and college working at a Chamber of Commerce and a Convention & Visitors Bureau, deepening knowledge in regional tourism and event promotion. Now seeking to apply my tech and operations background to crafting unforgettable, personal travel experiences.

Core Strengths

- Travel & Itinerary Planning

- Salesforce CRM & Data Automation

- Tourism Operations & Visitor Support

- Workflow Optimization & Reporting

- Remote Support & Communication

- Nerdy, Nature-Based Travel Curation

Experience Highlights

CRM Analyst - Avient / PolyOne

Remote 2019 - Present

Led Salesforce admin functions (1500+ users), global data integration, and CRM enhancements. Created flows and automation tools to streamline marketing and sales operations. Release Manager - Sherwin Williams

Remote 2018 - 2019 (Contract)

Oversaw agile Salesforce deployment processes, coordinated global teams, and ensured system readiness and release documentation.

Senior Salesforce Admin - Quest Software / Dell

Remote 2014 - 2018

Migrated and aligned CRM systems post-acquisition; built Salesforce tools supporting renewals, territory assignments, and customer support.

Tourism Support - Chamber of Commerce & CVB

High School & College Years

Promoted local tourism, supported visitor engagement and regional marketing campaigns, and learned the foundations of hospitality and destination planning.

Personal Travel Planning - Freelance

Planned multi-state road trips and fandom-based itineraries. Specialized in literary, sci-fi, and nature travel experiences. Education & Certifications

- B.A. Journalism, Minor: Communications

- Salesforce Certified Administrator

Tech Tools

Salesforce, Microsoft 365, SharePoint, Conga Merge, Dataloader, VOIP, Zoom, Canva, Trello

Contact this candidate