Customer Service Information Technology Auto Service Consultant

Dereck Lee Gorrell **** Park Place Ave #***, Bedford, TX 76022 405-***-**** ******.*****@***.***

Objective

To secure a full-time position where my customer service skills, extensive administrative expertise, and IT knowledge can contribute to the success of the company.

Summary of Qualifications

•Managerial Experience: Skilled in team management, scheduling, and conducting performance evaluations.

•Customer Service Excellence: Proven ability to exceed customer expectations and foster satisfaction.

•Technical Expertise: CompTIA A+ Certified Computer Technician and GM Certified Service Advisor.

•Administrative Proficiency: Expertise in faxing, copying, managing phones, and high-speed typing.

Professional Experience

Store Clerk Vapor 100, Watauga, TX (2023–2024)

•Managed daily store operations, including opening/closing, restocking, and inventory.

•Delivered exceptional customer service while maintaining precise inventory records.

Store Manager The Vapor Bar, Grapevine, TX (October 2017–2021)

•Supervised 2–3 employees and handled day-to-day store operations.

•Oversaw hiring, training, inventory management, and employee evaluations.

Service Consultant/Advisor Bob Howard Buick/GMC (Dec 2009 -Dec 2014)

•Accurately created repair orders to guide technicians and coordinated warranty claims.

•Provided customers with detailed updates on repair costs and progress.

Make Ready Manager McClain’s RV, Oklahoma City, OK (April 2009–Sept 2009)

•Directed a team of four employees for vehicle preparation and quality assurance.

•Streamlined inventory tracking for used RVs and campers.

Service Consultant/Advisor John Holt Chevrolet, Yukon, OK (Dec 2003–April 2009)

•Created detailed repair orders and facilitated warranty claims.

•Effectively communicated repair updates to customers.

Service Technician/Administrator Western Lawns, Oklahoma City, OK (1999–2003)

•Maintained production records, schedules, and payroll data while delivering top-notch lawn services.

Assistant Administrative Supervisor U.S. Navy, Norfolk, VA (June 1992–January 1996)

•Spearheaded the successful implementation of a department-wide computer network.

•Coordinated high-priority travel arrangements and training programs.

Education

•CompTIA A+ Certification – Tech Skills (2009–2010)

•High School Diploma – Putnam City High School (1990)

References

Available upon request.

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