Customer Service Representative

PROFILE

A steadfast and balanced individual seeking a position of responsibility

where my capability and knowledge can be expanded. I am a dedicated and results-oriented customer service representative. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. EXPERIENCE

Dental Coordinator (Zimworx), Let’s Smile Dental, Washington, Virginia — 2023 — Present

Successfully answered up to 7000 calls for 9 office locations at the big- gest dental office in Virginia in a call center environment. Handled highly escalated customers facilitating quick and efficient reso- lutions over the phone.

Maintained a cohesive flow of service to as many as sixty patients per day, while documenting customer interactions into the system. Upheld all privacy and security requirements established by HIPAA in handling patient records,

Coordinated with various departments across multiple office location to ensure smooth operations, resulting in improvement in inter-departmen- tal communication

Assisted in training new team members ensuring consistent customer service standards.

Reference : Upon request

General Management Team, Firmo Mine Private Limited, Harare Branch

— 2019 — 2022

Served as primary point of contact for clients and directors Preparation of documents such as RFP/RFQ, ITT, FCOs Contract management; implementation and supervision Contractor management (managing logistics providers, monitoring SLA and tracking productivity )

ZANDILE MKHWANANZI

+263*********

*****************@*****.***

1 Linquenda close

Colne Valley

Harare

Zimbabwe

Management of frontline workers, mediation, conflict resolution and relationship management

Arranging commodity dispatch, providing advice in export regulations, documentation requirements, and arranging deliveries. Reference : Upon request

Sales and Merchandising, Artha Park ; Harare — 2018 Customer relationship management

Processing returns, back orders and deliveries

Worked collaboratively with suppliers in inventory replenishment and inventory control

Demand planning, sourcing and deliveries management Reference : Upon Request

EDUCATION

The Heritage School, Harare, Zimbabwe

IGCSE O’LEVEL

GCE A LEVEL : Chemistry, Math, Biology

Oxford Brookes University & ACCA — BSc Applied Accounting Currently enrolled in the ACCA Oxford Brookes B.Sc Applied accounting program

CORE SKILLS

• Customer relationship management

• Strong interpersonal and communication skills

• Customer interaction and support

• Social skills : Conflict resolution, adaptability, flexibility, team work SOFTWARES

• Mango Voice

LANGUAGES

Fluency : English, Ndebele, Shona

Other

• Class 4 driver’s license

• Nationality : Zimbabwean (F)

• Age : 26 years old

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