Customer Support Representative
Resume:
Christopher Alejo Ku
Malabon, Metro Manila. 1479
*********@*****.***
OBJECTIVES
• To obtain any related position in the field of customer care where I will be able to utilize my years accumulated knowledge and experience in the BPO industry on communicating and interactions with various international clients through the English language.
EDUCATION
March 2013 - March 2014 / Certificate in Culinary Arts at the Center for Culinary Arts (CCA) Manila together with Telus International University.
• Completed Track 2 - advanced course in culinary arts which includes French, Italian, Mediterranean, Oriental cuisines and baking.
July 2012 - November 2013 / BS Culinary Management at STI Makati together with Telus International University.
• Units earned in Introduction to Culinary Arts and Principle of Food Safety, Sanitation and Hygiene
June 1994 - Summer of 1998 / BS Animal Husbandry
• Undergraduate, De La Salle Araneta University (Gregorio Araneta University Foundation) Potrero, Malabon, Metro Manila
SUMMARY OF QUALIFICATIONS
• Morethan 4 years of accumulated Technical / Customer Support experience for the Xbox 360 gaming console Americas through phone and email support.
• More than 2 years of accumulated Technical / Customer Support experience for
Zynga games through email and chat support.
• Less than two years of accumulated Technical / Customer care experience for Telus IP essentials (Canada) through phone support.
• Excellent communications and social skills
• Sincerely enjoys interacting and assisting clients, in-person or over the phone, email and chat.
• Personable and flexible, works extremely well with co-workers.
• Good sense of humor, loves Anime, classic rock music and kitty cats.
RELEVANT SKILLS AND EXPERIENCE
Technical Skills and Knowledge
• Assisted over 100 North American customers daily through e-mail which included billing, hardware, internet issues and concerns for the Xbox 360 game console and Xbox Live for Microsoft’s Xbox 360 E-mail Technical Support.
• Assisted Zynga games enthusiasts for Cafe World through e-mail and chat support.
• Handled calls and assisted clients for Telus IP essentials Canada for clients which have had ordeals with their internet services which includes their home internet, Telus e-mail (webmail), Telus Security Services (anti- virus software) and Telus Optik TV.
• Proficient in essentially all PC/Windows and Apple (Mac) Applications.
• Updated with current technologies and trends.
• Gaming enthusiasts. Highly experienced with both PC and console gaming.
• Routinely operated office and gaming equipment. Including computers, copy machines and gaming consoles.
• Supervised new techs on procedures, policies and proper customer handling concerns in a personable and quality service oriented approach for the Xbox 360 clients serving as a virtual tech lead.
• Completed all six training seminars for personal empowerment (PEP).
EMPLOYMENT HISTORY
●Technical Support (Email) Representative for the Xbox 360
Telus International Philippines - September 25, 2006 -- April 19, 2011
●Customer Support Representative for US - cards
Citi Group Philippines - April 23, 2011 - July 25, 2011
●Customer Interactions Associate for Zynga (Email & chat)
Telus International Philippines - August 29, 2011 -- April 15, 2013
●Customer Interactions Associate for Telus IP Essentials (voice)
Telus International Philippines - April 22, 2013 -- December 20, 2014
●Email support representative for Lyft
Open Access Marketing Phil. Inc. - May 19, 2015 – June 25, 2016
●Back-Office support
Telstra - November 2016 - February 2017
●Happiness Expert at Circles.Life (email)
Open Access Marketing Phil. Inc. - July 19, 2017 -- October 20, 2017
●Customer support associate (disputes) - Chime (Fintech - financial account)
TaskUs - Meycauyan, Bulacan - July 12, 2022 - October 5, 2022
●Client specialist associate - Project Like
TDCX - October 31, 2022 - December 31, 2022
●Senior Associate - FCC pre-registration
R1 RCM - January 9, 2023 - May 4, 2023
●Senior associate - Suncorp SNZ - Lodgement Vero, AMP and ANZ Motor insurance
WNS - July 6, 2023 – December 23, 2024
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