Information Technology Project Management
Resume:
Joseph Lewis
**************@*****.***
Long Beach Ca
EDUCATION AND CERTIFICATIONS
Southern New Hampshire University, Hookset, NH Nov 2017
Master of Information Technology concentration in Network Infrastructure and Project Management (M.S. Degree)
ITT Technical Institute - Bachelors in Specialized Technology Degree, Electrical Engineering and Communications Technology (B.S. Degree)
ITT Technical Institute - Associate in Specialized Technology Degree, Computer Electronics Engineering Technology (Associates Degree)
TECHNICAL SKILLS
•Proficient in System/network Architecture/Administration firewalls and Routers with IPsec, SDWAN Qos MPLS OSPF BGP EIGRP and CyperOps security Spanning Tree Protocol
•AWS Certified Solutions Associate(2022)
•VMware Certified Professional Data Center Virtualization (2021)
•CCNA Certified
•CISSP Certified
•MS INTUNE DEFENDER deployment and management
•AWS EC2 configuration and management for virtual datacenters
•AWS virtual console management
•F5 Load balancer management
•MS365 Administration/Active Directory/ Admin/configuration
•Proficient command line/scripting (PowerShell, Bash)
•Proficient In Linux OS Centos, RHEL
•Knowledgeable with Mac OS X good knowledge of Apple Device support
•Proficient in administration in virtual environments (Vmware, Containers- Docker, Kubernetes-K8)
•Proficient in Cisco, HP, Aruba, Palo Alto switches, Routers and Firewalls
•Project planning Defined, updated and implemented all appropriate IT policies and procedures ITIL
•Server Administration virtual and physical (windows Linux) Vcenter 7.0
•Wireless network technologies management deployment troubleshooting
•Excellent communication skills written and verbal
•ITIL solution strategy and Incident Command
•SD-WAN & MPLS experience
•Service Now Remedy incident management tools
•Cisco ISE exp managing devices on network
PROFESSIONAL EXPERIENCE
CommScope
Nov 2023 – Mar 2025 (Contract)
Network Engineer
Project lead for 9300 Cisco Datacenter refresh/upgrade
Implementation of devops automation to network
●Develop maintain and sustain product security and resiliency throughout design, build, test operations and support Satellite lifecycle.
●Manage and configure all Cisco & Palo Alto switches, firewalls, (Cisco ASA 5525 PA 3020, 2020) and routers (CLI management)
●Develops and enhances system requirements and architectures for product security to meet all applicable certification and customer requirements
●troubleshoot WAN/LAN connectivity issues desktops,servers,router,switches and firewalls
●Create manage troubleshoot Virtual Circuits in Azure Portal
●Manage Troublesshoot SD WAN edge devices (Vmanage, Vsmart)
●Connect Virtual circuits with DNS zones for resolution/Registration
Performed Datacenter Refresh cisco switches to Cisco 9300 for multiple sites across WAN
Management on Network via Azure Devops /Kubernetes
Manage and configure all Cisco switches, WAPS, firewalls, (Palo Alto ) and routers (CLI management)
Configure and administration of devices via Cisco ISE management tool
Designed Access and Core Layer switch refresh cisco (9k nexsus layer 3 access layer cisco C9300 C9500 C9130)
Troubleshoot P1/P2 (critical) issues on network regarding endusers/core-access switches/routers/FW/VM clusters
Manage DNS DHCP IPAM via Infoblox
Configure Design network/devices for newly acquired buildings on Hospital ground and remote clinics
BOEING AEROSPACE
Nov 2022 – Nov2023 (Contract)
Network Engineer/Systems Admin
●Develop maintain and sustain product security and resiliency throughout design, build, test operations and support Satellite lifecycle.
●Manage and configure all Cisco & Palo Alto switches, firewalls, (Cisco ASA 5525 PA 3020, 2020) and routers (CLI management)
●Develops and enhances system requirements and architectures for product security to meet all applicable certification and customer requirements
●troubleshoot WAN/LAN connectivity issues desktops,servers,router,switches and firewalls
● Configure and ensure security of system registry components, equipment, tools, data, networks, and resources used for product: design, development, build, test, storage, delivery, operations, and support
●Troubleshoot internal networks and support network and system devices desktops/servers/ switches.
●Manage Server clusters via VCenter
●Support satellite systems (Linux RHEL & Windows) throughout test lifecycle.
●Forecast for automation of tasks and processes using ansible
●Net Devops using Ansible/Docker and Kubernetes (creation of playbook scripts to automate tasks in Ansible.)
●Build and testing of applications using docker.
KBS REALTY ADVISORS
Nov 2021 – Nov 2022 (Contract)
NETWORK ENGINEER/SYSTEMS ADMINISTRATOR
•Net devops using Ansible to automate tasks
•Manage and configure all Cisco switches, WAPS, firewalls, (Cisco ASA 5525) and routers (CLI management)
•Configure and administration of devices via Cisco ISE management tool
•Designed Access and Core Layer switch refresh cisco (9k 5k nexsus layer 3 access layer cisco C9200)
•troubleshoot WAN/LAN connectivity issues desktops,servers,router,switches and firewalls
•Performed Datacenter Refresh including storage (Pure) and cisco firewalls (Nexsus 9k from 5k cisco nexus 93180
•perform vulnerability scans using tools (AlienVault) and perform remediations on all endpoints
•Monitor Devices via MS Defender for anti-virus and isolation
•Configuration operation and testing IP/MPLS Network
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•Hold Biweekly meetings with department heads and IT team to pinpoint strategies to perform remediations for devices with medium to high risk
•Forecast trending technologies for potential business use-case
•Collaborate with Vendors for Projects/pricing for Point of Concept
•manage/configure access rules for firewall including IPS for content filtering
•Monitor network via management Tools (Solarwinds, Meraki)
•Work collaboratively with ISPs to troubleshoot internet traffic and connection (from Demark with Layer2 tunnel handoff to ISP)
•Azure Management/Administration users/devices applications
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•MS365 management/administration
•MS Intune Management/administration
•Level three desktop troubleshooting when necessary
OPTUM MEDICAL GROUP
Nov 2020 – Nov 2021 (contract)
Network Engineer/Clinical IT Services
•Managed the design, installation and management of organization-wide LAN, WAN network segment and internet system.
•Optimize network Performance and reliability by maintaining hardware and software, analyzing technical issues and insuring availability to system users.
•Execute maintenance window changes for multiple locations.
•Perform troubleshooting of routing and switching issues.
•Delvier Tier 3 network ticketing support for +500 users
AT&T Los Angeles
Oct 2020 - (end Nov 3)
Network Engineer for Voting centers of National Presidential Election
•Monitor network (monitor traffic with routers, set peering and ensure healthy state)
•Coordinate with field engineers to ensure proper setup of routers, pollpads and voting stations
•troubleshoot and triage routers switches to ensure proper data transmission
Riot Games Santa Monica Ca
Oct 2019 – May 2020
NOC Analyst (Contract)
•Monitor network (monitor traffic with routers, set peering and ensure healthy state) working with multiple autonomous systems globally
•triage servers (work to ensure front and backend app servers health to support gaming platform)
•Net devops Ansible/ docker (Creation of playbooks to deploy switches and routers) app management with docker
•Incident command
•support devices and services on a live global network impacting customers (players) in real time.
•Triage incidents as Incident commander utilizing ITIL Solutions strategies
first responder, incident commander, or fixer for anything from server, network, and other infrastructure related problems to in-game issues, internal incidents
Royal Paperbox Montebello Ca Dec 2017 – Sept 2019
Hybrid Engineer (Contract)
•Build, Deploy, Maintenance Virtual Servers (windows 2012 R2, 2016)
•SAN Storage Maintenance and Allocation (NetApp)
•Design and Implementation of Exchange Environment (hybrid windows 0365)
•Citrix VDI upgrade desktop images from win7 to win10
•Manage troubleshoot Citrix Environment (Xendesktop/XenApp 7.6)
•Manage, maintenance thousands of Servers (Virtual) VMware
•Work with multiple Development teams to meet needs for server builds
•Manage Active Directory and Group Policy for Users and Devices
•Implementation of Nexxus 9000 Switches into Environment
•Implementation of ACIPC Application Centric Infrastructure Policy Controller
•Manage Firewall Policies and troubleshoot network access (PAN OS 9.0)
•Manage Routers and Switches (Cisco 3750, 2800, 3650)
•Experience in the following technologies: Firewalls, Data Loss Prevention, VPN, Intrusion Detection/Prevention, Network Scanning and Compliance, Network Access control, and Advanced Persistent Threat Prevention
•Develop system designs for a mid to large scale environment, utilizing complex applications ensuring that design criteria are compatible with user system requirements and have the flexibility to accommodate foreseeable future developments.
•Knowledge of computer network defense capabilities and solutions, including firewalls, intrusion detection and sniffers
HULU Santa Monica Ca May 2017 – Nov 2017
Network Operations Engineer(Contract)
•24x7 support driving incidents from detection to resolution in data center/cloud environments (Knowledge of incident management and change management controls and processes)
•Administering and tuning applications/systems monitoring and management tools (Grafana, Graphite, New Relic, Pager Duty, SolarWinds)
•Monitor, detect, and triage issues on network devices routers, switches and cabling.
•Analyze and act upon data to identify potential problems and risks
•Ensured proper DNS, IP, Firewall, VPN, and server configuration for customer networks. (internal & external)
•Reported technical challenges and proposed resolution strategies to senior management.
•Served as liaison between various support groups during system outages and worked with third party vendors or service providers to remediate outage issues.
•Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
•Proactively used monitoring tools (alarms, trending graphs) to determine production issues.
Kaiser Permanente Pasadena Ca Mar 2017-Apr 2017
Cyber Analyst (Contract)
•Perform research and evaluated security for multiple sites to recommend and implement additional security measures for multiple sites
•Conducted onsite penetration tests from an insider threat perspective
•Performed risk assessments to ensure corporate compliance
•Installed intrusion detection/prevention systems
•Thorough understanding of switches and router protocols and configuration. Protocols (BGP, IGRP, EIGRP, OSPF VTP)
NumaNetworks Anaheim, CA Jan 2015 – Feb 2017
Systems/Network Engineer
Systems/Network Engineer
• Provide technical assistance and support for queries and issues related to computer
systems, software, and hardware.
• Consult with and advise client
• Manage ticketing system (Autotask) to administer remote support to clients
(application, Network, printer, issues etc...)
• Write training manuals (Knowledge Base)
• Document interactions with clients/update Knowledge Base
• Train computer end-users
• Restore lost files to end-users from Backup/recovery Server
• Thorough understanding of switches and router protocols and configuration. Protocols
(BGP, IGRP, EIGRP, OSPF VTP)
• Maintain Health/performance of computer systems
• Administer Domain support via windows Active Directory
• Administer support and solutions in fast paced NOC environment
• Install, modify, and repair computer hardware and software.
• Good understanding of firewalls, IPsec VPNs, VLANs and network security
• Meet with clients on location to repair/install/diagnose if necessary
• Communicate with client side upper management/officers
• Follow up with customers to ensure issue has been resolved.
• Administer network/hardware/software support for over 80 different small to mid-sized
companies
• Project management for large on-boarding of new clients
• Installation of server racks, ups, switches, routers
• Cable management
Prime Wheel Corporation Gardena Ca August 2014 - August 2015
Systems/Network Engineer
Systems/Network Engineer
• Experience with VMware and other virtualization technologies
• Wireless network technologies
• SonicWall, Cisco, and other firewalls Remote access technologies (VPN, Dial-up, Terminal
Services)
• Install, uninstall, configure laptops, desktops, servers and all other electronic devices and
components
• Provide support to end-users (hardware and software) locally and remotely via remote desktop
connection software
• Provide maintenance and troubleshoot issues with existing electronic devices I.e. firmware
updates to handheld computer scanners.
• Installed and configured Access control unit configured server for authorized entry to multiple
locations for personnel.
• Configured and installed video surveillance system for multiple remote locations
• Designed configured and implemented WAN, LAN for multiple remote locations, (building
configuring rack servers, switches and routers with redundancy) monitoring network Servers
• Experience with cabling in data center, patch cords.
• Tie off cabling to Server racks and PDUs
• Planned configured implemented projects to help business run more efficiently (integrating
FAXCORE for all users, new video conferencing hardware along with training for end-users)
• Provide network support to multiple locations.
• Daily written reports to be submitted weekly
Potential Industries Wilmington CA Nov 2011 – August 2014
Technical Infrastructure Engineer /Data Center Technician (Smart Hands)
•Hands on experience with configuring protocols for cisco routers and switches
•Monitoring network devices using tools
•Access and troubleshoot networking issues
•Terminate cables in data center, patch cords, and cross-connect
•Responsible for ensuring connectivity to user locations prior to relocation
•Worked with Bank of America on replacing and removing old severs that were no longer needed. Also inventory the data center and make sure everything was up and running.
•Worked on a major move project with Web MD, helped relocate their entire offices to a different floor in the building, requiring a lot of reconnecting and disconnecting
•Assist in the deployment of all IT infrastructure equipment in the data center
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