Service Representative Customer
Resume:
WORK HISTORY
Grand Trunk, Amritsar, Punjab
Crew Member, 04/2023 - 06/2024
Hangries, Amritsar, Punjab
Customer Service Representative, 08/2022 - 03/2023 Burger King, Jandiala, Amritsar
EDUCATION
Post-Baccalaureate Diploma, Health Care Management, Expected in 05/2027
Cape Breton University - Sydney, NS
Expected in05/2027
Halifax, NS B3S 1H5
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SKILLS
JYOTI RANI
Greeted customers entering store and responded promptly to customer needs.
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Addressed customer needs and made product recommendations to increase sales.
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• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items, and join reward programs.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Worked front counter, drive-thru and other areas
• Took orders, prepared meals, and collected payments Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
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Worked well with teammates and accepted coaching from management team
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Improved customer satisfaction by providing friendly and efficient service at the register
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
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Contributed to sales growth by upselling products and services based on individual customer requirements
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• Reliability
• Customer engagement
• Positive and engaging demeanor
• Cash handling accuracy
• Reliability and punctuality
• Cash register operation
• Merchandise display
• Store maintenance
• Product knowledge expertise
• Sales proficiency
• Self-directed learning
• Cleaning and sanitizing
Bachelor, Physical Education, 07/2022
Lovely Professional University - Phagwara, Punjab
AVAILABILITY
Any time.
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