Help Desk It Specialist

Mohammad Hesam Shahnaz, IT Specialist

Tehran, Iran, +98-903*******, *.*******@*****.***, https://www.linkedin.com/in/hesam-sattari/ SUMMARY Dynamic IT Specialist with over 6 years of experience in comprehensive help desk support and network management. Skilled in CCNA and MCSE concepts, proficient with Active Directory and Microsoft Office applications. Achieved significant enhancements in network security using pfSense and Fortigate. Recognized for optimizing operational efficiency through strategic hardware and software troubleshooting. Committed to leveraging technical expertise to meet and exceed the IT needs of future employers, ensuring network performance and security.

WORK EXPERIENCE

07/2016 – 07/2020 IT Specialist, Doryaban Goharan Holding (National Copper) Tehran, Iran Provided comprehensive help desk support, encompassing network repairs, maintenance, and printer installations, while troubleshooting office systems.

Executed efficient switching and routing operations to ensure optimal network performance.

Optimized software utilization from Partner Systems to enhance operational efficiency.

Gained proficiency in Khasri, Sepidar, and Rayvarz office automation tools to streamline workflows.

Acquired extensive knowledge of CCNA and MCSE concepts, bolstering professional expertise.

Achieved advanced proficiency in Microsoft Office applications for effective documentation and reporting.

Demonstrated expertise in managing networks utilizing Active Directory, Domain, and Exchange Server.

Engineered modern hardware components, overseeing assembly, installation, configuration, and troubleshooting of systems and drivers, including comprehensive repairs and upgrades.

Familiarized with virtualization software such as VMware, Veeam Backup, and ESXi, alongside terminal clients like PuTTY.

Utilized pfSense firewall to significantly enhance network security. 07/2021 – 07/2022 IT Specialist, Rahiyan Saham Company Tehran, Iran Delivered extensive help desk support, including network repairs, printer installations, and troubleshooting of office systems. Implemented strategic switching and routing interventions to optimize network operations.

Utilized Khasri, Sepidar, and Rayvarz office automation tools to boost productivity.

Achieved mastery in modern hardware components through assembly, installation, and configuration of systems and drivers, accompanied by troubleshooting of systems (clients & servers) and conducting repairs and upgrades.

Exhibited advanced knowledge of CCNA and MCSE concepts, enhancing technical capabilities.

Maintained proficiency in Microsoft Office applications for effective document management.

Demonstrated substantial expertise in managing networks, particularly with Active Directory, Domain, and Exchange Server.

Familiarized with virtualization and backup software, including VMware, Veeam Backup, and ESXi, as well as terminal operations using PuTTY. Employed pfSense firewall to ensure robust network security. 05/2024 – Present IT Hardware Expert, Irtoya(Toyota) Tehran, Iran Provided expert Cisco support to optimize network functionalities effectively.

Delivered responsive help desk support to assist users efficiently. Applied expertise in Fortigate to enhance network security and performance.

Managed the Symantec console for comprehensive endpoint protection, ensuring system integrity.

Conducted thorough hardware and Windows troubleshooting, swiftly resolving technical issues.

01/2024 – Present IT Hardware Expert, Irtoya Company Iran, Iran EDUCATION

09/2014 – 12/2019 Energy Higher Education Institute Bachelor of Mechanical Engineering, Fluids

Saveh, Iran

SKILLS Microsoft Office Network and Hardware

Configuration

DNS VPN

ESXi Backup and Archival Software

Active Directory Software Cisco CCNA

Microsoft MCSA Microsoft Office Outlook

Fortigate VMware

Veeam Backup PuTTY

pfSense firewall Help desk support

Installation of printers Troubleshooting office systems Switching Routing

Time Management IT Technology Proficiency

LANGUAGES English (Proficient in reading,

writing, speaking, and

listening)

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