Medical Assistant Customer Service

CASHONDELL RICHARDSON

Hammond, LA 985-***-**** **********@*****.***

Certified Clinical Medical Assistant student expected to graduate by May 2024 with 9+ years of professional experience in Housekeeping, Laundry, and Phlebotomy. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Compassionate Caregiver, Effective Communicator, Attentive Listener, Team Player, and Detail-Oriented Worker PROFESSIONAL EXPERIENCE

Ponchatoula Community Care Center Ponchatoula, LA Oct, 2021 - Feb, 2022 Laundry Staff

● Managed washing, drying, and folding of residents' clothes

● Maintained cleanliness and organization of laundry area

● Ensured timely delivery of laundry to residents' rooms Restoration Senior Living Covington, LA Jul, 2020 - Sep, 2021 Housekeeping/Care Staff

● Maintained cleanliness and hygiene of residents' rooms

● Assisted residents with daily feeding and dressing tasks

● Safely transported residents between various locations within the facility North Oaks Hammond, LA Sep, 2013 - Jul, 2016

Phlebotomist

● Collected various types of specimens for medical testing

● Performed capillary, cubital, and hand sticks for blood collection

● Ensured timely delivery of samples to the facility laboratory Southeast Louisiana Veterans Home Reserve, LA May, 2013 - Aug, 2013 Certified Nursing Assistant

● Assisted patients with daily feeding, bathing, and dressing tasks

● Engaged patients in therapeutic and recreational activities

● Provided emotional support to patients during story time sessions EDUCATION/CERTIFICATIONS

Certified Clinical Medical Assistant Stepful National HealthCareer Association 2024 High School Diploma Carville Job Corp Center UNKNOWN_1_award_location 2013 CNA Certification Carville Job Corp Center UNKNOWN_2_award_location 2013 Phlebotomy Certification OTINCC UNKNOWN_3_award_location 2022

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