Sales Associate Customer Service

Location:

Posted:

April 19, 2025

Mekayla Martin

EDUCATION

University of Maryland, College Park, MD Aug 2022 - July 2024

Bachelor of Arts in Economics

Minor: French

Northwest Vista College, San Antonio, TX May 2022

Associates of Arts in Economics

GPA: 3.75

Dean’s List

EXPERIENCE

Service Experience Representative Nordstrom Aug 2023 - Present

Bethesda, MD

●Actively engage with customers, listen to their needs, and provide personalized recommendations.

●Address customer inquiries, concerns, and complaints in a professional and empathetic manner.

●Collaborate with team members and management to find solutions to more complex problems.

Casual Sales Associate Lush Apr 2023 - Oct 2023 Bethesda, MD

●Committed to strong product and brand knowledge, positive team relationships, and participation in overall shop operational excellence.

●Worked as a team with management and employees to develop weekly sales plans, goals, and targets.

●Increased sales by 20% over a 3-month period.

Customer Service Associate Giant Food Co. Oct 2021 - July 2022

Chambersburg, PA

●Resolved product or service problems by clarifying customer's complaint and determining cause of the problem.

●Assisted customers with product selection, inquiries and order customization requests.

●Complied with corporate and regulatory policies regarding information confidentiality and privacy.

SKILLS

Technology:

MS Excel, MS Word, MS PPT

Proficiency in Python and STATA

Languages:

Advanced French

Intermediate Tagalog

Certifications:

Servsafe Food Handler