Customer Service Representative
Resume:
Anna Desius
Pompano Beach, FL *****
**********@*****.***
Professional Summary
My main focus is to elevate my skills unconditionally to help advance the reputation of great quality services offered from me to any company I work for. I plan to build a new concept to bring forward a career in meeting the goals I’m given by professionally branding myself for the best customer service coordinator representative position opportunity
Willing to relocate to: Pompano Beach, FL - Fort Lauderdale, FL - Boca Raton, FL Authorized to work in the US for any employer
Willing to relocate to: Tamarac, FL - Pompano Beach, FL - Fort Lauderdale, FL Work Experience
Customer Service Representative
GetInsured-Remote
July 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Patient Care Representative/ Inbound CSR
Aptiva Health-Fort Lauderdale, FL
April 2023 to December 2023
• Assist contract accounts with taking inbound calls from patient and medical staff to leave messages while office is unavailable.
• Taking inbound calls to take urgent or messages regarding prescription refills etc from pharmacy or hospitals and healthcare facilities needing assistance from staff.
• Answering messages to be left for physicians and medical staff when out for lunch or office forwarding calls for answering service needs.
• Taking messages for official staff regarding patient medical needs or responses from physicians.
• To reach protocols while taking messages for office or unavailable staff for patient needed to send message for calling back if required.
Team Member
RaceTrac Petroleum, Inc.-Pompano Beach, FL
October 2022 to March 2023
To assist as a team associate to assist customers with purchasing gas and products etc within gas station store. Assisted with preparing food for breakfast and lunch. Clean and prepare store areas for services. Assist customers with making purchases using cash, credit cards, debit card or gift card operated cash register and made daily drops of large bills given daily. Greeted customers daily with happy voice and thanked customers for visiting to leave and have a wonderful day. Professionally treated customers with respect, great welcome with enthusiastic positive motivation daily when visiting store. Received compliments from supervisors of great positive energy within business relationships during holidays or during evaluation status. Ready to learn new concepts when joining a new team or new business ethics. Warehouse Associate
Lyneer staffing-Deerfield Beach, FL
May 2022 to August 2022
Maintain line of packages needed to be counted and selected for shipping out for Amazon and other large companies, placing labels on products and sealing, scanning packages to be labeled and counted for machinery for shipping boxes, scanning products to be shipped using scanned machine to print label needed
Lead Patient Coordinator
Columbia Medical Group-Fort Lauderdale, FL
October 2021 to April 2022
Process requests from patients using leads/dialed to contact physicians on patients behalf to provide products and services through insurance verification process for medical use needed for diagnosis. Make follow up with patient/ physician regarding requested prescription needed for services offered. Document call or inquiries included resolution for the request. Customer Service Representative
Fiserv-First Data-Coral Springs, FL
October 2020 to August 2021
Take inbound calls from customers regarding online banking and support, issues with log in registration guiding also updating information, transaction history etc. Provide account access using verification of previous email confirmation or notes. Verify member using information from the business or personal account services with instructions.
Customer Service Representative/Inbound/Receptionist Screen Graphics of Florida-Pompano Beach, FL
March 2018 to April 2020
• Answered inbound calls from customers calling to process payments for services, calling with issues with account with trouble shooting assistance needed. Educated customer on how to perform steps to complete service connection to resolve issues with device which interrupted service.
• Explained services offered to customer if issue persist or not working for customer reconnection needed.
• Ability to answer any questions regarding inquiries made or information needed from account by verifying account information needed for security purposes
• Managed inbound calls from using Administrative Assistance skills for customers concerned with payments made on the account or troubleshooting assistance needed.
• Prepared step by step instructions to use with customer provided by Metro PCS Training team. Processed payments for services through our payment system using credit card, debit card and other auto pay requested on accounts for customer.
• Handling various calls in problem solving issues in technical support by using verification from customer to confirm account profile and account information for services used. Customer Care Coordinator/Data Entry/Customer Service Inbound/Outbound Document Scanner Clerk
Trividia Health LLC - Fort Lauderdale, FL
October 2016 to February 2018
• Data entry in processing inquiries and issues created by customer complaints/reorder of manufactured testing supplies and other products needed from request made / Verified customers address and communicating information for proper delivery of medicines needed to be filled
• Educate customers on receiving supplies. Coaching customer on the proper way to test blood sugar level instructions using products and how to sanitize product for use and any other services needed regarding product use and manufacturing issues or recalls needed for reordering.
• Explained services offered to customer through medical products being used under FDA Guidelines with regards to customers with Diabetes and having difficulty understanding use
• Proficient in using Windows desktop computer or software systems such as internet or websites to search information and multi task when using headset to talk and typing skills to complete calls outbound and inbound/
• Ability to answer any questions regarding inquiries made through phone calls and emails through company website for request made
• Explained products being sent through order processed and verification of customer's address and contact information needed for medical device for shipment
• Managed inbound and outbound calls from customers concerned with pricing and distributors location for finding manufactured products for purchase with questions for ingredients included for use
• Prepared step by step instructions to be sent to customer for proper use as provided by us for manufacturing purposes using inbound/outbound calls through Customer Care/ used computer software to run verifications that shows same address listed in patient eligibility report/ mailing reorder letters out to the patient to respond for reorder/processing shipment orders by assorting materials to be sent out to patients
• Processed patient request in a timely respectable manner in verification process using professional customer service/answering inquiries about shipping problems or receiving deliveries and also training customer on how to use product verbally over phone. Scanned documents needed for patient file and requested information sent
• Handling various calls in problem solving issues in technical support, shipping inquiries or verification errors made to be adjusted and also training customer to use any medical device manufactured through the company
• Can complete duties in office environment or call center sales floor, love to work with clean atmosphere and team oriented employees
• Also able to complete shipping duties and plus warehouse work included with material handling training experience upon supervision and sanitation requirements met through FDA for protective gears needed for work
• Verifying patient insurance in billing with Dr. request made for fluency increase in testing for blood sugar levels and capability using doctors order forms to explain medical instructions to customer or patient Data Entry/Customer Service Inbound & Outbound/Sales Order Entry Stat Industry Corp-Pompano Beach, FL
March 2015 to August 2016
• Compiled, sort and verify the accuracy of data and shipping details and equipment handling procedures for company, preparing sales orders and quotes for products requested for shipment.
• Compared data with source documents, or re-enter data in verification format to detect errors made by other employees or vendors sending request.
• Managed phone calls inbound/outbound and responded to daily emails sent from customers requesting sales orders or purchase orders needed to be filled by manufacturer for services needed.
• Processed customers request in a timely respectable manner, deal with issues with customers payments or delivery options needed for product shipment.
• Handles various calls in problem solving and technical support along with managing Reception and Sales support needed to completed and approval.
Inbound Customer Service Rep/Administrative Assistance Skilled ARK Teleservices-Boca Raton, FL
October 2014 to January 2015
• Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
• Explained products, services, and prices, and answer customers questions regarding re order or any additional information needed to be handled
• Obtained customer information such as name, address, and payment method, and enter orders into computer system for shipping department request for approval Assisted staff and team members from Management with additional office tasks such as filing important documents, schedule company delivery of goods needed to provide excellent quality services.
• Pick and pack supplies to shipped through FedEx, UPS or DHL or any other companies offering freight services for products to be sent out
Education
Associates in Business Administration
Everest University - Pompano Beach, FL
August 2010 to August 2010
Skills
• Medical terminology
• Active Directory
• Medical Office Experience
• LAN
• Phone etiquette
• Communication skills
• Training & Development
• Technical support skills (8 years)
• Typing
• Customer Service
• Customer Care
• Software Troubleshooting
• Document Scanning (6 years)
• Customer Sales Support (5 years)
• Google Suite
• System Administration
• Citrix
• Food service
• Troubleshooting
• Data Entry
• Multi-line phone systems
• Sales Experience
• DNS
• Live Chat
• CRM software
• Call Center (10+ years)
• Network Support
• Data Entry/ Payment Processor (3 years)
• Inventory control
• Outbound Sales
• Desktop Support
• Remote Access Software
• Order Entry
• Microsoft Office
• Mac OS
• Microsoft Excel
• Computer skills
• English
• Help Desk
• Operating Systems
• Office Administration
• Microsoft Windows
• Adobe Acrobat
• Application Support
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