Client Service Manager
Resume:
Address: *** ****** ****
Contact Number: 079********
Email Address: *******-***@*******.**.**
Justin Tamuno
Personal Profile
My passion stems from rapport building & maintaining strong relationships with Clients to obtain an established reputation. Transferable skills from my current role include: Customer obsession & Client outcome focused as I thrive on putting Customers/Clients first, as the vital focus point.
Six Degrees 02/09/19 – Present
Occupation: Client Service Manager Location: Tower Hill (Head Office, HQ)
My role entails:
●Acting as the overall point of contact for Clients
●Producing Essential, Advanced & Bespoke Reports
●Facilitating regular Service Review meetings
●Operational oversight of Service Level Management
●Working & liaising with support teams
●Ensuring that company standards are maintained for your Client Service base
●Maintain Risks & Issues Logs
●Client Satisfaction Measurement and Complaint handling
●Devise and oversee appropriate ‘Client contact’ strategies
●Increase revenue by identifying opportunities for cross and up sell products
My Main Achievements
First Client Service Manager to improve NPS score on a top 1-50 priority account
Barclays Bank 04/08/14 – 23/08/19
Occupation: Client Support Executive Locations: Knightsbridge, London Bridge
My role entailed:
●Maintaining strong relationships & rapport with Wealth & Corporate Clients
●Demonstrating levels of accuracy whilst maintaining till and processing cheques and cash
●Delivering exceptional Customer service by exceeding expectations
●Handling Customer complaints & concerns
●Faxing and scanning documentation to meet Customer requirements
●Processing of BACS, SWIFT and CHAPS payments of substantial amounts
●Processing of Faster Payments of substantial amounts
●Answering Phone calls dealing with technical Wealth, Corporate & Retail enquiries
●Managing Client & Customer Accounts
My Main Achievements
Promoted as a Community Banker by virtue of completing the Apprentice Programme.
Awarded Community Banker of the Year
Awarded Branch of the year for 2017 & 2018
Recognised for my Customer Service skills by Customer’s feedback online and in Branch.
Nominated Apprentice to be a case study to advertise for the Apprenticeship Campaign
Nominated Apprentice to appear in “Southwark Life” magazine
Nominated Apprentice to be invited to Southwark headquarters to share my story
Nominated Apprentice to be awarded £100 rewarded voucher by Barclays Community Director
Barclays Bank PLC (Digital Eagle) 04/08/14 – 04/08/17
Occupation: Digital Coach Locations: Knightsbridge, London Bridge
My role entailed:
●Leading the initiative by demonstrating proactive leadership skills: Lead Tea & Teach session at the royal pensioners of Chelsea alongside the Community Director
●Encouraging Digital Products and services
●Managing Children to help upskill on their Digital skills on products such as the “BBC MicroBit” a collaboration between Barclays and the BBC.
●Managing Pensioners and upskilling on their Digital knowledge such as Fraud, Internet and the benefits of going Digital.
My Main Achievements
Nominated Apprentice to be selected for the “Barclays Lifeskills” campaign broadcasted to millions of viewers every year. Nominated Apprentice to be selected to promote Digital Services at “The Royal Hospital Chelsea” for Pensioners who served in the World War.
Barclays Bank PLC (Business Ambassador) 04/02/17 - 04/02/18
Occupation: Business Relations Locations: Knightsbridge, London Bridge
My role entailed:
●Reporting new updates to Business Managers
●Liaising with Corporate Clients
My Main Achievements
Enhanced knowledge about Business related products
Hobbies and interests
My hobbies include having a personal blog on Instagram. I use the digital platform as a way to express myself through posting pictures in different locations. This has also helped me attract the attention and collaborate with the likes of companies such as Next, H&M & JD and gained me 1,000 followers plus. I have also appeared in several modelling shoots as well.
Education: 12 A – C GCSEs at Wilmington Academy. Relevant qualifications include 2 A’s in Business Studies, 1 C in English Language and 1C in Mathematics. Financial Qualification: City and Guilds Certificate.
References are on request.
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