Call Center agent, info desk ass.

Career Objective

My main objective is a chance to demonstrate and apply my problem-solving, housekeeping and technical acumen as well as to further develop and specialize it while working for the right organization. I have proven skills and experience in reception, housekeeping, retail and call center and I believe I am an asset because I always meet the company goals, objectives and expectations while still continuing to learn.

Work experience

1.Lucolo BnB Umtata October 2019 – December 2019 Receptionist and Housekeeper End of contract

Duties performed:

oAnswered and forwarded calls

oHandling room booking

oProcessing invoices and qoutations

oMaintained a clean and sanitary environment

oUsed any cleaning equipment such as vacuums and mops

oSorted, washed, loaded, unloaded and iron laundry

oReported any necessary repairs or replacements

2.Woolworths store 2009 Info desk assistant End of contract

Duties performed:

·Performed store opening and closing tasks

·Receiving, screening and forwarded calls accordingly

·Stock and merchandise sales floor

·Processed and received shipment

·Provided customer services

·Monitoring day-to-day emails and do print-outs

3.Real people October 2009 – December 2010 Call center agent End of Contract

Duties performed:

oAnswered phones from customers and responded to their inquiries and complaints professionally

oHandled and resolved customer complaints regarding sales to customer service problem

oIdentified, escalated priority issues and reporting to high-level management

oDebt-collecting

Reference

Miss Yongeza Mpokela - 068*******/076*******

Miss Zimkhitha Nyalambisa - 065*******

Miss Ncedisa Gweyi - 071*******

Miss Abongile Ntutu

Contact details

Cell no. 073*******/064*******

Email address: **************@*****.***

Location: East London, Eastern Cape

Languages

oIsiXhosa: native

oEnglish: proficient

Soft Skills

·Integrity

·Good communication skills

·Problem solving

·Research

·Time management

·Goal-driven

·Willingness to acquire new skills

Technical skills

§Network troubleshooting

§Software troubleshooting

§Network design skills

§Microsoft Office365

§Phone etiquette

§Booking

§Housekeeping

Academic qualification

o MSC college, IT, 2007-2008

oBoston Business College, Sports Management, 2004-2005

o Kusile Comprehensive School, Grade 12, 2003

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