Customer Service Data Entry

Mark Aydelotte

***********@*****.*** Pennsauken Township, New, US 856-***-****

PROFESSIONAL SUMMARY

Reliable,on time, team player,that doesn't like to not be busy. Variety of skills, knowledge, quick thinking,and decision making when needed. Value honesty, communication, Looking for a long term position that Will have consistent hrs and work, with the opportunity to move up. WORK HISTORY

Benefits Administrator at Towers Perrin EDS

April 2006 - May 2007 (1.5 Years)

· Offered customer service and solved problems for customers related to medical, prescription, and life insurance coverage · Administered open enrollment with multiple plans, divisions, and legacy policies · Updated client records based on Qualifying Life Events (QLEs) · Explained benefits, enrollment, and billing to customers in a high volume in bound call center over 100 calls a day. · Data Entry 30 35 WPM

Sales Customer Service Representative at Seco Financial January 2004 - August 2006 (3 Years)

· Created and sold custom prospect lists to financial advisors in a high volume outbound business to business environment · Performed customer service and resolved problems in billing and list specifications · Expanded sales into AG Edwards Training Brokerages Benefits Administrator at Express Scripts

February 2000 - May 2002 (2.5 Years)

· Administered open enrollment and QLE updates to pharmacy benefits including mail order benefits · Troubleshot prescription coding and billing issues · Explained benefits, billing, and prescription order policies to customers and resolved problems in a high volume in bound call center over a 100 calls a day · Data Entry 30 35 WPM Retail Manager at Bensalem Sew Vac

January 1998 - January 2000 (2.5 Years)

· Managed several sales associates and offered direct customer service and retail sales in a high volume location · Performed inventory control, accounts payable and accounts receivable, and advertising · Created and managed visual merchandising and marketing Responsible for the harder vacuum repairs and higher end machine repairs. Expanded store product line into cleaning products and janitorial supplies to increase store bottom line margins and cash flow during seasonal slow periods.

Owner at Aydelotte Solutions

January 1996 - August 1998 (3 Years)

· Designed, built, optimized high performance desktop computers. Configuration of all installed Operating Systems and Applications. · Buyer of all inventory at best price for maximized margins. Project Manager scheduled all projects, worked with customer project managers to complete upgrades and installs of larger networks, on a schedule that worked for their office Marketing took co from 0 54k in 1st year with word of mouth, flyers, cold calls, and other gorilla marketing techniques. · Handled all sales and customer service. · Performed onsite troubleshooting, hardware installs, for other manufacturers warranty work in PA, NJ. · On phone customer hardware support of all office equipment, computers, printers, or network issues, if possible over the phone.

Manager at Sears Office Center NJ PA

July 1990 - September 1996 (6.5 Years)

Promoted from stock to sales within 2 months of hire and promoted to higher volume store for exceptional sales of product and warranties Promoted to store manager responsible for 1.2 million inventory, hiring, team development and supervision of 5 sales associates Created and managed visual merchandising, oversaw sales profit and loss, inventory control, advertising, and customer service ·Scheduling of department employees, training, solving all escalated customer service issues. Yearly inventory of all department products, special order procurement, damaged product returns, as per vendor, filling monthly computer basics training classes, and any vendor specific training updates. Instal of any memory or other purchased upgrades. EDUCATION

Burlington County College -

Graduated

General Studies

SKILLS

Cellular phone repair technici, 1 year

LANGUAGES

English, Native/Bilingual

CERTIFICATIONS

Cell Phone Repair and Troubleshooting

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