Desktop Support Specialist

Arik Schroetlin

509-***-**** **************@*****.*** linkedin.com/arikschroetlin github.com/arikschroetlin Vancouver, WA

• SIEM (Azure Sentinel, Splunk)

• Security policy and procedure development

• Incident Triage and Response

• Cloud Infrastructure Security

• Threat Intelligence and Vulnerability Management Results-driven IT professional with 4+ years of experience in incident response, regulatory compliance, and cloud security. Certified in CompTIA Security+ and CASP+ with a strong ability to collaborate across teams and lead incident response efforts in high-pressure environments.

Computer Support Technician

Walla Walla University

Sep 2017 - Jun 2019

• Created Users and Managed Group Policies within Active Directory to provide access to protected records following department policies.

• Installed network equipment, including switches, Wireless Access Points, phones, and security cameras to improve user access and coverage.

• Led recovery effort during a malware incident, quarantining the outbreak and providing recovery and backup for 20 workstations across 3 departments.

Education

Certifications

Master of Science in Cybersecurity and Information Assurance Western Governors University

Graduated: Jan 2025

• CompTIA Advanced Security Practitioner (CASP+)

• CompTIA Cybersecurity Analyst (CySA+)

• CompTIA Pentest+

• CompTIA Security+

• Cisco Certified Network Associate (CCNA)

• ITILv4 Specialist

• Certified Information Security Manager (CISM) in Progress Projects

Designed DDoS protection for a cloud-hosted web server. Conducted Risk Assessments for a web server and

developed remediations with consideration for GDPR and NIST 800-53 controls. Designed the network topology matching the proposed remediations and evaluated

residual risk.

Technical and Soft Skills

• Communication: Clear and concise communication

with technical and non-technical stakeholders.

• Collaboration: Working cross-functionally with IT, security, and business teams.

• Leadership: Led in incident response and recovery.

• Collaborated with IT Security Manager to design and implement enterprise security policies and procedures, ensuring alignment with industry best practices and regulatory requirements.

• Led incident response efforts during and after business hours, triaging incidents, and establishing command & control centers to mitigate incidents effectively.

• Developed and shared knowledge solutions, including incident response playbooks, to guide cross-functional teams in preventing and managing incidents.

• Provided security awareness training to educate employees on cybersecurity best practices, reducing account compromises by 80%.

• Provided timely updates to leadership during security incidents, escalating critical issues as necessary to ensure swift resolution and minimal business impact.

Desktop Support Specialist

Purdue University

Jan 2022 - Jul 2024

Bachelor of Science in Physics

Walla Walla University

Graduated: Jun 2019

Professional Experience

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