Software Developer Technical Support

KENT BENEDICT

SKILLS

LANGUAGE

EDUCATION

EXPERIENCE

CERTIFICATIONS

Management Skills

Customer service skills

Canva

Microsoft Office

- Excel, Word, etc.

- MS Teams

Programming Languages

- SQL

- JavaScript, HTML, CSS, etc.

E-commerse

- Shopify

- Wordpress

Keen attention to detail, a track

record of proven management

skills, and a talent for critical

problem-solving with eagerness

to learn new things to enrich my

skill set.

About Me

Software Developer/

Technical Support Rep/

Sales Rep

English

Tagalog

Bisaya

+639**-***-****

**************@*****.***

2048G Leveriza St. Manila City

Skype: @KBC_Clapano

Mindanao State University -

Iligan Institute of Technology

Customer Service (T-Mobile Account)

Teleperformance Cagayan De Oro City

2022-2023

Advisor I - Technical Support (Pearson Account)

Concentrix Spark Cubao

2023 Seasonal Account 3 months

Project Manager Intership

MSU-IIT FabLab Mindanao 5

months 2017-2018

Programming Training

One Phoenix Makati 16 hrs

2020

Civil Service Eligibility Certification

Date posted: June 19, 2022

Bachelor of Science in Information

Technology 2013-2018

Troubleshot technical problems with Pearson

products and services. Updated customers on the

status of their issues. Resolved customer issues in a timely and efficient manner through chat, email,

inbound and outbound call.

Resolving cx issues in a timely and efficient manner. Utilized a variety of communication tools to interact with customers, including phone, chat, and email.

Provide technical support and software development Associate Software Engineer

KCC Property Holdings Inc. General Santos City

2018-2020

CLAPANO

Cater customer support and as a sales represenative for telco services and products.

Sales Representative

AqcuireBPO 2023- Present

WCC Mandaluyong Cubao

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