Customer Service, Food Service, Cashier, Excellent communication

KIYOMI NETTLES

Oceanside, CA ***** * 760-***-**** * *************@*****.***

Education

Degree Pending: Bachelors in health science, Expected 05/2026

Limestone University – Gaffney, SC

High School Diploma: 06/2022 Vista High School – Vista, CA

Professional Summary

Motivated student-athlete working toward a bachelor’s degree in health sciences with superior work ethic and works well in high stress environments. Meticulous and detail-oriented job seeker with excellent communication, observational, and organizational skills. eager to secure at job at BJ’s.

Accomplishments

Limestone University Dean’s List Fall 2022

Skills

•Customer Interaction

•Verbal and Written Communication

•Organizing Supplies

•Collaborative Relationships

•Safety and Sanitation Standards

•Operations and Procedural Knowledge

•Taking Orders

•Money Handling Abilities

•High-Volume Environments

•Active Listening

Work History

Food Server/Front Counter, 5/2024 to 8/2024 Jimmy Johns – Carlsbad, CA

Provided exceptional customer service to ensure a positive experience for all patrons

Efficiently handled cash transactions and accurately processed payments

Maintained cleanliness and organization of the counter area, ensuring a welcoming environment for customers

Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery

Resolved customer complaints or issues promptly and professionally, ensuring customer satisfaction

Assisted in training new counter staff members on company policies, procedures, and customer service standards

Collaborated with management to develop strategies for improving efficiency and productivity at the counter

Maintained knowledge of menu items, ingredients, allergens, and special dietary requirements to provide accurate information to customers

Adhered to all traffic laws and regulations while operating company vehicles

Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

Restaurant Team Member, 06/2020 to 08/2022 Raising Cane’s Restaurants – Vista, CA

•Supported sales efforts by suggestively upselling food items and increasing check averages.

•Arrived to work in uniform and presentable in appearance to meet restaurant standards.

•Verified freshness of ingredients and food by checking for quality, rotating stock, and recording old and new items.

•Served food and beverages promptly with focused attention to customer needs.

•Prepared food orders, cooking on grill and operating fry station.

•Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.

•Trained new employees by demonstrating tasks and coaching during daily activities.

•Used slow periods to restock supplies, ice, trays, and delivery bags.

•Operated register to process payments and collect cash payment for order totals.

•Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

•I greeted guests pleasantly and answered menu questions.

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