Customer Service Quality Control
Resume:
SHANNON RAY
Germantown, OH *****
*************@*****.***
Professional Summary
Qualified and results-driven Purchasing Agent with 20 years of experience in administration, procurement, and customer service. Skilled in managing purchase orders, sourcing raw materials, negotiating contracts, and maintaining quality control. Proven ability to oversee budgeting, optimize purchasing strategies, and ensure customer satisfaction. Work Experience
Purchasing / Planning / Production/Customer Relations/Account Management Customer Service FercoTech Aerospace
November 2004 to September 2024
Managed end-to-end purchase order process by reviewing incoming orders, ensuring accurate pricing, and coordinating with vendors to fulfill customer demands on time. Collaborated with vendors to negotiate better pricing and terms Streamlined the purchasing process for raw materials Monitored and maintained quality control standards, ensuring that all products met both company and customer expectations before shipment.
Oversaw budgeting for purchasing activities, allocating funds efficiently to maintain cost-effective procurement without sacrificing quality.
Improved vendor relationships, by consistently communicating and resolving issues, resulting in better delivery times and favorable contract terms.
Reviewed and approved purchase orders, to ensure compliance with company guidelines and budget constraints, minimizing overspending and waste.
Identified cost-saving opportunities, by sourcing alternative vendors 20 years of excellent Customer Service skills and duties Education
Sinclair Community College Asbury University
December 1993 to December 1993
Skills
• Ability to work effectively
• Proficient computer skills
• basis
• Contract Negotiation
• including Microsoft office
• Multi tasking
• -word, excel
• Customer Service
• on an individual or team
• Strong Interpersonal skills
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