Customer Service On-Call

TAMIA WIDBY

Torrance, CA *************@*****.*** 562-***-**** linkedin.com/in/Tamiawidby

HOUSEKEEPER

Disciplined, efficient and reliable professional with 6 years of experience providing cleaning, housekeeping, and laundry services. Committed to ensuring the highest quality services leveraging excellent attention to detail, organization, strategic planning, time management, and communication skills to perform services to high standards.

AREAS OF EXPERTISE & SKILLS

Deep Cleaning Sanitizing Time Management Organization Laundry Home Care Administration Collaboration Leadership Written & Verbal Communication Project Management Record Keeping Client Service & Satisfaction

PROFESSIONAL EXPERIENCE

On-Call Restroom Attendant January 2025 - Present

Universal Studios Hollywood - Universal City, Ca

●Wiping mirrors and countertops.

●Cleaning overflowing toilets.

●Emptying trashcans.

●Spraying air freshener.

●Sweeping and mopping floors.

●Removing graffiti from walls and bathroom stalls.

●Maintaining organization and stock of toiletries (soap, paper towels, etc.).

●Emptying modest containers in each restroom stall.

On-Call Housekeeper February 2023 - December 2024

Westin Bonaventure Hotel - Los Angeles, Ca

●Making beds and changing linens

●Dusting furniture, vacuuming carpets, and cleaning surfaces

●Emptying wastebaskets and replenishing toiletries and other supplies

●Cleaning bathrooms, including toilets, showers, and sinks

●Responding to guest requests for extra supplies or services

●Maintaining a clean and tidy environment for guests

On-Call Steward July 2022 - January 2023

Fairmont Miramar Hotel - Santa Monica, Ca

●Cleaning and sanitizing all surfaces, including tables, floors, and equipment.

●Performing general dishwashing and cleaning duties

●Ensuring the dish room is organized and free from hazards

●Maintaining cleanliness and sanitation in the kitchen and service areas

●Removing trash and debris from the kitchen areas.

●Cleaning coolers and freezers in the kitchens.

Housekeeper May 2022 - April 2023

Courtyard Marriott Hotel - Beverly Hills, CA

●Cleaned and maintained restrooms, hallways, offices, stairwells, and bedrooms.

●Sanitized all areas and items following all established protocols and procedures.

●Restocked room supplies, changed linens, emptied trash, and washed dishes.

●Provided training and support to newly hired staff to share knowledge and develop skills.

Housekeeper December 2021 - May 2022

Oceana Hotel - Santa Monica, CA

●Completed cleaning assignments and services in hotel rooms, hallways, and common areas.

●Maintained 200+ clean and comfortable guest rooms daily by performing cleaning duties to a high standard.

●Reported any damage, maintenance problems, safety issues, and potential hazards to management and maintenance, ensuring 100% adherence to safety code procedures.

●Assisted floor manager with inventory management and ensuring top quality service to VIP customers.

Laundry Aide September 2021 - February 2022

Emerald Textiles - Commerce, CA

●Carefully sort, wash, dry, press, and fold clothing and other textile items to high standards.

●Appropriately respond to customer queries concerns, complaints promptly to maintain customer satisfaction.

●Maintain accurate record keeping in each item, as well as manage inventory items and sewing kits.

Childcare Provider/ Housekeeper December 2014 - June 2021

The Jones Family ( Private UHNW family) - Los Angeles, CA

●Cared for children ages 2 to 7, organizing activities and ensuring a safe and compassionate learning environment.

●Fostered positive communication and ensured physical and emotional development needs were met daily.

Housekeeper June 2018 - April 2020

Ezbee Cleaning Services - Los Angeles, CA

●Used appropriate cleaning products to clean and sanitize all surfaces and areas effectively.

●Cleaned and swept all floor surfaces inside homes as well as wiped and polished furniture and floors.

●Disposed of garbage and debris, leaving behind immaculately clean and organized homes.

●Executed cleaning tasks according to individual client’s instructions and cleanliness standards.

Caregiver/ Housekeeper May 2015 to October 2019

The Timmons Family ( Private HNW Family) - Brentwood, Ca

●Help with household chores such as dusting and mopping floors, cleaning kitchens and bathrooms, making beds and changing sheets, sanitizing and disinfectanting surfaces, washing windows, ceilings and walls

●Assists family with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.

●Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.

●Maintains individuals records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.

●Assists individuals with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and followsmedication policies and procedures.

EDUCATION

High School Diploma The Colony High School - Ontario, CA

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