Cocktail Server Customer Service

201-***-****

***************@*****.***

SUMMARY

Dynamic cocktail server recognized

for exceptional productivity and

efficient task management in

high-pressure environments.

Expert in customer service,

beverage offerings, and sales

strategies, leading to increased

customer satisfaction and repeat

business. Strong communication

and teamwork abilities enhance

seamless service delivery.

SKILLS

• Upselling Techniques

• Cash Handling

• Complaint resolution

• Efficient multitasking

• Mixology

• Beverage Knowledge

WEBSITES,

PORTFOLIOS, PROFILES

https://www.instagram.com

/mariaslepneva_?igsh=MTExeHp

zOTJ2cjljbA==

•

Maria Slepneva

EXPERIENCE

October 2024 - Current

Cocktail Server Elsie Rooftop New York, NY

September 2022 - August 2024

Cocktail Server Sapphire Gentlemen's Club New York, NY Resolved customer questions by proposing solutions and capturing all relevant order information.

•

• Monitored table check-ins to guarantee customer satisfaction. Utilized persuasive selling techniques to boost sales of drinks and promotions.

•

Utilized communication and problem-solving skills to address and resolve customer complaints.

•

Supervised guests for signs of intoxication and promptly alerted management.

•

Delivered bottle orders quickly and accurately, enhancing guest satisfaction.

•

• Delivered exceptional and amiable service consistently. Promoted and upsold items from the bottle list with expertise, driving higher sales.

•

• Cultivated collaborative work environment to reach company goals.

• Verified IDs before providing service.

EDUCATION AND TRAINING

Bachelor of Science International Business & Trade Saint Peter's University, Jersey City, NJ

CERTIFICATIONS

• Certificate ABC Bartending School

Certificate of Completion Approved Alcohol Training Awareness Program

•

• Certified Mixologist Course Certified Mixologist Course LANGUAGES

English:

Native/ Bilingual

Russian:

Native/ Bilingual

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