Customer Service Representative
Resume:
Akira Vail
***********@*****.***
EDUCATION
Florida International University, Miami, FL- Crime Science June 2024 - Present
● 3.6 GPA
● Dean's List Fall 2024
William H. Turner Technical Arts
Aug 2020 - June 2024
● Ranked in Top 15% of class, National Honors Society Member, Key Club Member, 3.5 GPA, cum laude graduate.
EXPERIENCE
Pizza Hut, Miami, FL- Customer Service Representative July 2022 - August 2024
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
● Responded to customer requests for products, services, and company information.
● Handled transactions, maintained a clean and organized work environment, assisted with food preparation and delivery when necessary.
● Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Tiago’s Tacos, Miami, FL- Customer Service Representative Nov 2023 - Jan 2024
● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
● Enhanced customer service by providing outstanding service, resolving issues, and implementing service improvements, alongside transaction handling and effective collaboration with kitchen staff to optimize order efficiency.
SKILLS
● Customer service
● Active listening
● Critical thinking
● Conflict resolution
● Telephone Etiquette
● Multitasking
● Time Management
● Organization
● Attention to detail
● CPR and first aid
CERTIFICATIONS
● 911 Public Safety Telecommunicator - Florida Department of Health
● CPR/AED Certification
● Fire Safety Training - Florida International University’s Department of Emergency Management
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