Customer Service Executive Assistant

MARENA MICHALSKI

Email: *******************@*****.***

Phone: 480-***-****)

Scottsdale,Az

SUMMARY

Seeking to obtain a position in a diverse and professional environment where I can grow and advance myself and others. Looking to be challenged where I can utilize my ability to multitask, prioritize, and manage time effectively. PROFESSIONAL SKILLS

● Self-motivated & well organized ● Effective at Communicating ● Team Player

● Client Relationship Management ● Conflict Resolution ● Data Analysis EDUCATION

Paradise valley community college (2013-2015) associates in finance Glendale community college (2015-2018) associates in business PROFESSIONAL EXPERIENCE

Hot ChicksTransportationJan 2023-Current Owner/ CEO

• Negotiated with clients to book runs with a fleet of 15 vehicles with effective communication and customer service

• Handled invoicing clientele when jobs were booked and handled all payment methods

• Dispatched bookings to drivers and made sure they had the full information of the job for the clientele

• Handled all maintenance of the 15 vehicles to ensure all vehicles were prepared and ready to go for safe dispatch

• Handled all emails, client relations, and help made sure the company ran smoothly

• Expertise in car knowledge, maintenance, invoicing, scheduling, and dispatching Top Notch TransportationOctober 2019- November 2024Sr. Executive Assistant/Dispatcher / Manager

• Negotiated with clients to book runs with a fleet of 15 vehicles with effective communication and customer service

• Handled invoicing clientele when jobs were booked and handled all payment methods

• Dispatched bookings to drivers and made sure they had the full information of the job for the clientele

• Handled all maintenance of the 15 vehicles to ensure all vehicles were prepared and ready to go for safe dispatch

• Handled all emails, client relations, and help made sure the company ran smoothly

• Expertise in car knowledge, maintenance, invoicing, scheduling, and dispatching Wells Fargo Financial ServicesSeptember 2018 - May 2019Sr. Account Resolution Specialist 3 (Auto Finance)

• Negotiated with clients through effective communication and customer service on every call

• Handled multiple confidential vehicle loans following proper procedures and guidelines to maintain privacy

• Navigated through multiple databases to research a successful outcome for my consumers’ needs and financial J.P. Morgan ChaseOctober 2017 - July 2018Sr. Collections 3 Specialist Account Manager (Business Accounts)

• Handled multiple confidential business accounts following proper procedure and policy to maintain privacy

• Worked with customers to come up with a solution to secure their financial needs/future

• Recognized from management and peers for excellent client satisfaction & performance

• Actively listened while navigating multiple databases and researching solutions for client’s needs Discover Financial ServicesJune 2014 - October 2017Sr. Collections Account Manager

• Received recognition & awards for both productivity and exceeding customer needs

• Worked with multiple diverse teams and adapted to the needs of different departments and managers

• Assisted with training & on-boarding of new employees with proper procedure handling calls & client requests

• Received recognition & awards for both productivity and exceeding customer needs

Contact this candidate