Outside Sales Client Service

Tamria Murphy

Redondo Beach, CA ***** • 310-***-**** • ************@*****.***

Proven sales leader with a track record of doubling ADT Security's sales quotas through strategic planning and exceptional client service. Skilled in building strong relationships and mentoring teams, I excel in high-pressure environments, consistently exceeding sales targets. True close rate at ADT is over 100%. Expert in sales volume totaling $600,000 a year consistently. As well with a 50% sales creation through self generation.

Skills

●Proficient in Long-Term Client Engagement

●Business-to-Business Sales

●Inside and Outside Sales Management

●Proven Record of Sales Success

●Sales Plan Development Expertise

●Proficient Leadership Expert

●Teamwork

●Event Management

●Merchandise Management

Work History

National Account Manager, 08/2020 to Current

ADT Security – Torrance, CA

●Outstanding reputation for consistently doubling company sales quota in both residential and custom homes of security services including CCTV, standard security system, wireless cameras and patrol services.

●Enhanced client satisfaction by providing tailored solutions and personalized advice.

●Developed and maintained strong relationships with clients to maximize satisfaction.

●Delivered exceptional customer service by promptly addressing concerns and questions, maintaining high levels of client satisfaction.

●Streamlined internal processes through the implementation of innovative tools and technologies, fostering a more efficient work environment.

●Mentored junior team members, enhancing their capabilities and supporting professional development efforts.

Outside Sales Representative, 01/2019 to 08/2020

Spectrum Communications – El Segundo, CA

●Increased territory sales by building strong relationships with key clients and identifying new business opportunities.

●Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

●Established new accounts through cold calling and personal visits to potential customers.

●Exceeded monthly sales targets and quotas consistently.

Advanced Planning Counselor, 04/2017 to 01/2019

Green Hills Memorial Park – Rancho Palos Verdes, CA

●Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

●Guided clients in developing skills and strategies for dealing with problems.

●Facilitated payment transactions efficiently while remaining sensitive to the emotional state of grieving clients, ensuring a seamless and respectful experience.

●Conducted pre-need consultations with individuals seeking assistance in proactively planning their own funerals or those of loved ones to alleviate future burdens on surviving family members.

Luxury Store Manager, 05/2001 to 04/2017

Jonathans – Redondo Beach, CA

●Started as Sales Rep. Gradually moved into Store Manager. Which then transferred into a District Manager. Having the responsibility of hiring employees and working along a diverse group of individuals.

●Managed daily operations to ensure smooth functioning of the store, mentoring and the development of new employees, maintaining a clean safe environment for customers and employees. Along demonstrating a close relationship with HR.

●Developed events like the Torrance Memorial Fashion Show, Frontier Days which is now called Riviera Village Summer Festival, the Riviera Holiday Stroll and the head of store openings at new locations.

●In charge of Merchandising, along with working our creative team and studying trends. With the production growth of 7 different stores throughout Southern California. The average gross of our stores per year had grossed sales over $1,000,000 per year.

Education

Marketing And Management

Oklahoma State University - Stillwater, OK

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