Operations Associate
Resume:
Tahir S. Messam
***********@*****.***
Experience
Wells Fargo Securities – New York City, NY July 2022 – Present Capital Markets Middle Office Specialist
● Review new and amended trades, cash payments, customer pricing, collateral management, credit and general ledger reconciliation issues
● Identify opportunities to resolve complex confirmation and related trade issues
● Analyze tactical business challenges related to complex derivative products and exercise independent judgment to guide the deliverable
● Present recommendations for resolving derivative issues to Account Executives
● Training and developing Junior team members to handle trade reconciliation Wells Fargo Securities – New York City, NY April 2010 – July 2022 Senior Technology Operations Analyst – New York Trading
● Provided 1st & 2nd level support for TRADERS & FRONT OFFICE users in NY and satellite locations o Delivering hardware, software, and virtual solutions within SLA standards
● Coordinated WIN XP to WIN 7 to WIN 10 OS migrations o Updating hardware and software for sustained reliability
● Blackberry to iPhone to BYOD Migration [Good Mobile & Blackberry Work Apps]
● Bi-Annual IMACs
o Surveying, coordinating and restacking traders to optimize space and trader response times
● Corona Virus Pandemic [2020]
o Deployed/Updated over 300+ Laptops
● Yearly abandoned and aging tech remediation [2015\2016\2017\2019\2020\2021]
● Trading Floor Next Project – complete environment move to Hudson Yards, NY [2020] o Dell 49” Monitor UAT
o 100 Dell M520 M630 M640 transport from 375 Park to 30 Hudson Yard
● Trained and developed Junior team members to handle day to day troubleshooting Barclay's Capital – New York City, NY January 2009 – March 2010 Infrastructure Engineering & Support – Team Lead
● Constructed daily and monthly metrics for senior management
● Organized and managed teams for weekend infrastructure changes and asset reclamation project
● Monitored and edited users' accounts and group policies in Active Directory
● Maintained accurate, complete, and up-to-date inventory records of all computers and printers.
● Scheduled and deployed war rooms for Russell re-balance & Option Expiration Education:
Stony Brook University – Stony Brook, NY December 2007 Bachelor of Science, Information Systems and Technology Minor: Business Management Certifications:
● SIE
● Series 7
● Series 63
TECHNICAL SKILLS
● Trade flow, Trade amending, Troubleshooting, Access Change, Hardware Repair, Hardware imaging via PXE boot or Build Key, Software Installation, LAN Patching\Cabling, Wi-Fi Setup, Hardware installation, iDevice support, Android Support
● Tools: Bloomberg, BPS [Brokerage Plus], GENEVA, AlphaFuse [Fascet], RSA Secure Logon, Windows Command line, Office365, Apple iTunes, PSTools, RSAT [Active Directory] & Microsoft Management Console, Windows Remote Assistance [MSRA],
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