Project Manager Technical Support

CHARLES W. HUBER

Martinsburg, WV ***** 410-***-****

**********@***.*** www.linkedin.com/in/chuck-huber TECHNICAL PROJECT MANAGER

ACCOMPLISHED PROFESSIONAL WITH DEMONSTRATED EXPERTISE LEVERAGING TECHNOLOGY TO SUPPORT BUSINESS OPERATIONS

Background includes extensive experience leading technical support, programming, and project management functions and proven success working with cross-functional teams to achieve both corporate and client goals. Respected leader and solution provider dedicated to surpassing objectives. Additional areas of expertise include:

− System & Business Analysis − Backup as a Service (Cloud)

− Relationship Management − Risk Management

− Technical Support − Strategic Planning

− Customer Service & Support − Business Continuity / Disaster Recovery PROFESSIONAL EXPERIENCE

Hagerstown Community College

Adjunct Professor 01/2025 - Present

Instruct students on the skills and knowledge necessary to pass a State issued Commercial Drivers License (CDL) Class A examination.

• Teach students how to pass driving skills test (backing, parking, etc.)

• Take students out on road to give them ‘real world’ driving experience.

• Assist students with tips and tricks on how to pass CDL Examination Expiris / KYNDRYL, Cary, NC

Resiliency Project Manager 02/2022 - 08/2024

Perform role as Resiliency Project Manager (RPM) for customers Disaster Recovery Exercise (DRE) engagements. Led efforts for national Health Insurance carrier to plan and perform Disaster Recovery exercises as part of their Business Continuity and Resiliency plan.

• Cultivated and fostered effective working relationships with external business through telephone calls, meetings, and whichever additional methods worked best for the customer.

• Guaranteed ongoing and seamless operations by managing all aspects of creation, planning, and execution of comprehensive disaster recovery plans.

• Evaluated client's business operations, identified critical applications and processes, and made recommendations to attain high assurance levels, mitigate risk, and protect client's assets.

• Served as primary liaison and led negotiations with client teams and internal technical teams, defining solutions and delivering optimal recovery plan leveraging latest technology while meeting budget and operating needs.

• Led efforts to maintain open and ongoing communication with client and internal teams, ensuring all parties remained informed of plans and requirements.

INTERNATIONAL BUSINESS MACHINES - IBM, Gaithersburg, MD Project Manager 05/2007 – 07/2020

Business Continuity and Resiliency Services

Perform role as National Service Coordinator for Backup as a Service. Hold responsibility for provisioning and implementation of 500+ TB of protected customer data generating $8M+ in monthly revenue. Oversee and manage all phases of projects from inception to completion.

• Developed and implemented hot site solutions for delivery of Backup as a Service customer contracts.

• Cultivated and fostered effective working relationships with external business through telephone calls, meetings, and whichever additional methods worked best for the customer.

• Guaranteed ongoing and seamless operations by managing all aspects of creation, planning, and execution of comprehensive disaster recovery plans.

• Evaluated client's business operations, identified critical applications and processes, and made recommendations to attain high assurance levels, mitigate risk, and protect client's assets.

• Served as primary liaison and led negotiations with client teams and internal technical teams, defining solutions and delivering optimal recovery plan leveraging latest technology while meeting budget and operating needs.

• Led efforts to maintain open and ongoing communication with client and internal teams, ensuring all parties remained informed of plans and requirements.

• Achieved recognition for consistent achievement and success, earning numerous awards over 30 years with IBM.

Information Technology Specialist 07/2005 – 05/2007 Information Technology Specialist, Business Continuity and Resiliency Services Worked on project team to streamline and update business practices and to move them to newer IT platforms.

• Researched, developed, and implemented change and problem management program for Business Continuity and Resiliency Service delivery operations. Partnered with all competencies within organization

(finance, segment teams, technical architects, scheduling, and delivery teams) in course of developing initiative. Began migration to ServiceNow. Trained users.

• Spearheaded effort to document and author delivery manual for Mobile Recovery. Worked with sales segment, Account Management, and delivery teams to develop document. Trained Project Managers.

• Performed Quality Assurance reviews for new and renewing customers, including space and power reviews for customer-owned equipment. Passed completed work to pricing team.

• Met development needs by managing rollout of ERRM (disk-based rapid recovery method) and administering two tool migrations to SAP.

Project Manager

Customer Engineer

PREVIOUS EXPERIENCE

ELLICOTT MACHINE CORPORATION, Baltimore, MD, Field Engineer INTERNATIONAL HARVESTER / CASE INTERNATIONAL, Hinsdale, IL, Test Engineer C. RICHARD METCALFE, New Windsor, MD, Equipment Operator EDUCATION

Certified Commercial Vehicle Transportation Specialist – Hagerstown Community College, Hagerstown MD

Masters Certificate - Project Management, George Washington University, Washington DC Master of Business Administration (MBA) - Technology Management, University of Phoenix Bachelor of Science (BS), Agriculture, West Virginia University, Morgantown, WV PROFESSIONAL SOCIETIES, CERTIFICATIONS, AND HONORS American Society of Agricultural and Biologic Engineers Pi Kappa Phi National Fraternity

Kappa Kappa Psi National Band Honorary

National Eagle Scout Association

Aircraft Owners and Pilots Association

Contact this candidate