Customer Service High School

Motivated and seasoned Fast Food Team Lead seeking a challenging position within a large organization as a Lead Cashier or Shift Manager. Offering a strong foundation in customer service, POS/cashiering, and management, with a proven ability to drive efficiency, deliver positive customer service experiences and collaborate well within a team.

Leadership

Deescalation

Problem Solving

Time Management

Exceptional Customer Service

Excellent communication skills

Inventory Managerment

Proactive and self-motivated

Exceptional organisational skills

Heaven Sent Fried Chicken

Redmond High School Community Volunteer

Head Cashier

High School Diploma

Serve as the primary point of contact for customer service associates, Operate register and perform general checkout functions, Resolve cash tills when closing, ensuring the money matches the report and is stored safely, Generate reliable and accurate till reports from every register, Training new staff in proper food handling techniques/handle performance reviews, Scheduling work shifts and approving or declining Crew Members' requests for leave and time off, Organizing and overseeing the repair and maintenance of restaurant equipment, Monitoring restaurant supplies and placing orders for new stock as required, and Resolving customer complaints and answering questions regarding pricing and menu items June 2010 - Present

FAST FOOD MANAGEMENT

425-***-**** · ****************@*****.*** · Lake City, WA 98115 Rachel Johnson

PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES KEY COMPETENCIES

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