Service Coordinator Project Managers
Resume:
Alexandra Zendejas Fullerton, CA *****
*********.*********@*****.***
EXPERIENCE
Anderson Howard Inc, Irvine — Service Coordinator
April 2024 - PRESENT
Collaborate with Project Managers to ensure the field technicians have the resources necessary to complete assigned tasks.
Utilize CRM software to track customer interactions, update service tickets, and generate reports on performance metrics.
Participate in regular team meetings to discuss challenges, share best practices, and identify areas for improvement.
Service Champions Plumbing, Heating and Air, Brea —Install Coordinator
March 2021 - Nov 2024
Acted as a liaison between clients and internal teams to address any concerns or requests throughout the installation process. Collaborated with Project Managers to ensure accurate scope, resulting in smooth installations and satisfied clients.
Utilized Service Titan to maintain and update customer information, revenue reports and dispatch technicians.
NexGen Heating and Air Conditioning, Anaheim
—Operations / Permit Coordinator
Aug 2018 - Feb 2021
Managed permit application submissions, organized permit files, and collaborated with other team members to overcome permitting obstacles. Coordinated with various departments and subcontractors to streamline project handouts.
Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout the installation process. EDUCATION
Paul Mitchell The School, Costa Mesa — Cosmetology January 2023 - March 2024
SKILLS
Organizational Skills
MS Office
Project Coordination
Attention to Detail
Customer Service
Team Collaboration
Scheduling Coordination
LANGUAGES
English & Spanish
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