Dental Assistant Back Office
Resume:
Catherine Nakimera
*********@*****.***
January 1998- January 2000. Dr. Martin Abel, Rockville, MD.
• Chair-side dental assisting
• Sterilized instruments and performed end of week machine maintenance
• Helped administrative staff with phone calls, insurance verifications and filing charts
March 2000- July 2005. Naylor's Court Dental Partners in Baltimore, MD.
• Dental business administrator
• Answered phone calls and directed them to the proper personnel
• Verified Insurance coverage’s, collected copayments, applied adjustments per insurance guidelines and mailed outstanding statements
• Conducted treatment plan presentations and payment arrangements
• Made appointment reminder calls and follow-up treatment calls
• Helped in the training of new staff members
• Assisted with sterilization
• Prepared insurance verifications for the next business day and generated production and collection numbers for the morning huddle. September 2005- August 2007, Angel Dental Care, Annapolis, MD.
• Dental assistant & dental business coordinator.
• Chair-side dental assisting
• Solely performed Zoom 2 laser whitening treatments
• Took full mouth impressions to make bleaching take home trays
• Used the Diagnodent machine in the detection of cavities on new and returning patients.
• Provided patients with home care instructions after extractions or implant procedures.
• Maintained treatment rooms and ordered front and back office supplies
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• Presented treatment plans and payment opinions to prospective patients
• Carried out new employee training for front and back office
• Answered phones, submitted Insurance claims and collected payments- per patient fee schedules
• Generated recall and follow up letters to maintain patient relations
• Handled aging report on unpaid insurance claims, verified insurance coverage’s and consolidated secondary dental benefits for patients who had two insurance policies, resubmitted stalled claims with requested information and performed end of day deposit with EZ-Deposit.
From 2008-2011, Hygiene Associates, Rockville, MD
• Certified dental assistant and dental administrator
• Assisted dentists and hygienists
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