Customer Service It Support
Resume:
Emmanuel Omopariola
Email: ***************@*****.***
CONTACT Address: Lagos Main Land, Nigeria
Assisted in optimizing customer service processes, reducing wait times and improving checkout efficiency by 20%.
Implemented quality control procedures for customer interactions, reducing complaints and improving satisfaction scores by 30%. Supported the creation of detailed customer service reports and documentation for management to enhance service strategies.
PROFESSIONAL
EXPERIENCE
TECHNICAL
PROJECTS
Insight Microfinance Bank, Lekki, Lagos
Shoprite Ikeja, Lagos
IT Technician Intern 2024-2025
Assisted senior IT staff in optimizing IT infrastructure, contributing to a 20% reduction in system downtime.
Supported troubleshooting and quality control procedures, helping to improve system reliability by 30%.
Provided hands-on hardware and software support to employees, ensuring seamless banking operations.
Assisted in maintaining and updating network security protocols to strengthen system protection against cyber threats.
Customer Service Representative 2022-2023
SUMMARY Dynamic IT professional with experience as an IT Technician Intern at a microfinance bank and as a Customer Service Representative at Shoprite. Skilled in troubleshooting, system support, and customer engagement. Proven ability to execute IT projects and simplify tech for users. Passionate about problem-solving and innovation, eager to excel in a fast-paced IT role.
VMware Virtual Machine Setup & Management
Deployed and managed virtual machines using VMware vSphere 8, ensuring high performance and availability.
Automated VM provisioning and lifecycle management using PowerCLI, reducing manual effort and errors
.
VMware vSAN Configuration
Set up and configured VMware vSAN for scalable and reliable storage solutions in virtualized environments.
Automated vSAN provisioning and management to streamline operations and improve consistency.
EDUCATION
Osun State University 2023-Current
Major: Bsc. Cybersecurity
IT Support Assistant – Helped maintain school computers, troubleshoot issues, and assisted with software.
Tech Tutor – Assisted students and staffs with software, hardware, and troubleshooting.
Publish beginner-friendly cybersecurity guides, tools, and career advice.
CERTIFICATES ISC2 CERTIFIED IN CYBERSECURITY
TCM HELPDESK
ATX THREAT INTELLIGENCE
CISC0 CYBERSECURITY ANALYST
LEARNING PARH
VMware vCenter & Aria Operations
Administered VMware vCenter for centralized management of virtualized infrastructure.
Configured Aria Operations for performance monitoring, capacity planning, and proactive system health checks.
Contact this candidate