Program Manager, Project Manager

Elizabeth M. Hammer, MBA

Program Manager

***.******@*****.***

801-***-**** www.linkedin.com/in/elizabeth-hammer Richmond, VA

SUMMARY

Strategic and emotionally intelligent Agile Program Manager with a passion for lifelong learning and cross-functional leadership. Proven track record managing high-stakes federal programs, driving innovation, and fostering team cohesion in both in-person and remote environments. Recognized for strong communication, conflict resolution, and ability to deliver results that align with mission-critical objectives.

WORK EXPERIENCE

Department of Defense (DoD) United States Air Force (USAF) Nuclear Weapon Center (AFNWC)

Technical Program Manager (remote) – Minuteman III

June of 2020-present

Analyzed portfolio and discovered opportunity to work cross-functionally to combine efforts between programs and save $45,000 in cost and 320 labor hours. Coordinated with technical engineers to bridge efforts over next 3 years and save 18,000 hours.

Maintained 100% budget compliance over 3 years, supporting organizational goals and avoiding overspending by using Enterprise Resource Planning (ERP) software to monitor and report on financials for programs totaling over $250 million.

Delivered 97% of projects ahead of schedule, saving resources; when delays occurred, provided thorough justifications to leadership, maintaining transparency and trust.

Led IT implementation of new software for hundreds of employees, creating clear instructions, designated assignments, and conducting training to ensure effective adoption. Wrote training documents and created virtual walk-through use of new software for 50+ individuals including executive leadership. Accelerated adoption of the new software, reduced the need for live training sessions, and improved overall user confidence.

Selected due to strong work ethic and collaboration skills to be on a prestigious team for 1 year developing innovative new technology for Sentinel the future Nuclear Weapon System worth over $15B. Contributed to cutting-edge solutions and strategic development for the program’s success.

Delivered weekly briefings and strategic presentations to 150+ stakeholders nationwide and provided tailored recommendations to leadership. Maintained stakeholder alignment, enabled timely decision-making, and supported the seamless integration of related projects across the fleet.

Conducted analysis of historical program data to highlight inefficiencies and implemented necessary process improvements. Saved significant time, money, and resources, while improving overall project performance and reducing bottlenecks.

Led recovery efforts for underperforming programs, including addressing faulty contractor-manufactured equipment posing personnel risks. Coordinated with stakeholders, developed and executed corrective action plans, and made procedural changes aligned with the mission strategy. Resulted in change to contract language and first article testing procedures, significantly reducing future risks.

Conducted risk assessments, collaborated with cross-functional teams, and implemented mitigation strategies. Reduced risk exposure and enhanced the overall stability and success of programs.

US Department of the Treasury - Internal Revenue Service (IRS)

Manager of Accounts Management Team

February of 2017 – June of 2020

Designed technology to eliminate paper waste. Walked through application testing and launch. Savings of over $120,000 per year.

Improved 20-person team efficiency and performance by 21% by tracking common errors and designing and implementing team training.

Assessed performance reviews and developed technical training to enhance individual performance as well as system performance. Built Excel program to simplify task and make completion more efficient. Saved 18 hours per week within department, totaling $29,000 annually.

Taught emotional intelligence self-created class across disciplines to hundreds of staff across multiple functions. Led to noticeable improvement in morale and culture across the organization.

Nominated and selected by employees for the Manager Special Act Award for exceptional leadership in overseeing daily operations. Chosen from 50 other managers.

Developed over 20 product knowledge materials to teach newly onboarded staff and taught accounting processes. Enabled faster onboarding and improved accuracy in new employee performance.

ADDITIONAL EXPERIENCE

Top banking services sales associate in the district most quarters of my 3 years at a credit union.

Personally sold services and taught customers procedures pertaining to ACH, wire transfer, check processing, online bill pay, remote deposit capture, and cards.

Launched my own start-up and successfully marketed training services for 15 years gaining long-term clients and consistent revenue.

Recognized realtor with exceptional contract writing and negotiation skills in a competitive market.

EDUCATION

Master of Business Administration, Weber State University-Ogden, Utah, USA

April of 2023 - GPA 3.95

BS Business Administration, Brigham Young University-Idaho-Rexburg, Idaho, USA

April of 2019 - GPA 3.94

CERTIFICATIONS & TECHNICAL SKILLS

Security Clearance: Secret (Ability to obtain TS/SCI)

Project Management Professional (PMP) enrolled – Expected Completion: by end of June 2025

Proficient in Agile and Waterfall project management methodologies.

Word, PowerPoint, Excel, JIRA, Confluence, SharePoint, Outlook, Microsoft Teams, Zoom, Primavera, QuickBooks, Oracle

Emotional intelligence, empathetic, interpersonal communication, collaboration, public speaking, presentation skills, accountable, cooperation, conflict resolution, leadership, motivational, organized, strategic planning, forecasting, account management, budgeting, supply chain management, risk analysis and management, problem solver, customer service, telecommunications, sales, desire to learn more capabilities of AI, proposal review, SOW, RFP, RFI, PWS, can navigate and interpret FAR and IRM.

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