ARLENE BROOKS
** ********* *****, ******, ** ****5
CELL: 678-***-****
**************@*****.***
PROFESSIONAL SUMMARY
Self-resource motivated management. Office Manager with experience in accounts payable, receivable, and human Excellent Background team player with a get it done attitude. Superior verbal and written communication skills. Includes working with million dollar plus accounts while creating excellent working atmosphere. SKILLS
MANAGEMENT
SELF-MOTIVATED.
OFFICE MANAGEMENT EXPERIENCE.
PROCESSING NEW HIRE PAPERWORK.
SALES
MAINTAINED LESS THAN 1% CHARGE OFF RATES. (INDUSTRY AVERAGE 4%).
FORECASTING.
REVIEWED AND ASSISTED IN BILLING OVER ONE MILLION IN MONTHLY SALES.
CUSTOMER SERVICE (PROBLEM SOLVING CUSTOMER ISSUES IN BILLING, PRODUCT SATISFACTION, SERVICE
EXPECTATIONS)
LEADERSHIP
· RESPONSIBLE FOR PAYROLL AND PROCESSING NEW HIRES. ASSISTING SALES TEAM AND MANAGEMENT TO ENSURE ACCURATE BILLING AND EMPLOYEE ENGAGEMENT IN CORPORATE POLICIES AND PROCEDURES. WORK HISTORY
OFFICE MANAGER GOODYEAR COMMERCIAL TIRE SYSTEMS 9/1997 – 9/2005, 9/2007 – 9/2015, 8/2016 – 10/2017
CENTER MANAGER - JAMIE TURNER 404-***-****
PAYROLL PROCESSING.
NEW HIRE PAPERWORK.
LOCAL AND NATIONAL ACCOUNT BILLING.
DAILY REPORTING AND ANALYSIS
ANSWERING INCOMING PHONE CALLS.
ACCOUNTS RECEIVABLE / PAYABLE.
ASSISTING CENTER MANAGER WITH IMPLEMENTING ALL PROCESSES AND SAFETY AUDITS.
ORDER AND MANAGE SUPPLIES FOR OFFICE.
ASSIST ASSOCIATES WITH INSURANCE RENEWAL.
PROCESS DAILY DEPOSITS AND RECONCILE PETTY CASH. MAINTENANCE DATA SPECIALIST 7/22/2019 TO PRESENT
VICE PRESIDENT MAINTENANCE- LANCE SPENCER 404-***-****
REVIEW, CODE, AND ITEMIZE PARTS AND SERVICE FOR VENDOR PAYMENT AND INTERNAL ACCOUNTING.
RESEARCH ANY DISCREPANCIES IN REPAIR ORDERS. WORK CLOSELY WITH VENDOR TO REACH ACCURATE RESOLUTION.
WORK CLOSELY WITH MANAGEMENT IN IDENTIFYING BEST PRACTICES IN THIS NEW ENDEAVOR.