Supply Chain Help Desk

OKEOWO BABAJIDE

********@*****.*** 301-***-**** 13110 3rd Street, Bowie, MD 20720.

**SUMMARY**

Versatile and disciplined IT professional with 6+ years of combined experience in military logistics and civilian roles spanning data analysis, cybersecurity awareness, and cloud engineering. Proven track record of safeguarding sensitive assets, streamlining systems, and supporting mission-critical operations under pressure, leveraging structured military training and a security-first mindset. Adept at analytical thinking and possessing a strong foundation in cloud infrastructure. Seeking to apply this unique blend of skills to support enterprise IT and cloud-native solutions.

**EXPERIENCE**

**JUNIOR SUPPLY CHAIN MANAGER** US Army Fort Meade, MD 07/2024 - Present

* Maintained and troubleshooted critical GCSS-Army software, ensuring 99.9% operational readiness for all supply chain operations.

* Resolved high-pressure technical issues within strict timelines, adhering to established cybersecurity protocols for data protection.

* Collaborated effectively within a diverse team of 30 personnel to achieve mission objectives while upholding cybersecurity best practices.

* Trained and mentored junior personnel, enhancing their technical skills and operational standards, fostering a cybersecurity-aware team environment.

**QUALITY DATA ANALYST** Abundant Life Services** Washington, DC 01/2021 - 06/2024

* Analyzed operational and logistics datasets to identify patterns and inefficiencies, providing actionable insights.

* Created impactful dashboards and reports using Excel and Power BI to visualize key data trends.

* Assisted small businesses with leveraging data to drive informed decision-making and improve outcomes.

* Efficiently processed a high volume of medical, dental, and vision claims, averaging 5,300 records per month with accuracy.

* Collaborated with stakeholders to enhance the data system, resulting in a significant 27% efficiency increase.

* Trained staff in data analysis techniques and tools to elevate the organization's quality management capabilities.

**CLOUD ENGINEER** Remote North Carolina 05/2019 - 05/2021

* Supported the deployment of scalable and resilient infrastructure utilizing AWS services including EC2, S3, and Lambda.

* Automated environment provisioning and configuration through scripting (PowerShell, Bash), streamlining deployment processes.

* Proactively monitored cloud services for optimal performance, ensuring high uptime and efficient cost management.

* Collaborated closely with the cybersecurity team to implement and enhance cloud security protocols, achieving a 90% reduction in identified vulnerabilities.

* Designed highly available, scalable, secure, and fault-tolerant architectures for business continuity and disaster recovery planning.

* Led a team of 6 engineers in the successful deployment of complex multi-region cloud architecture.

* Automated compliance governance by provisioning and leveraging AWS Landing Zone and AWS Control Tower for centralized enterprise architecture.

**IT SUPPORT SPECIALIST** STRATEGIC SYSTEMS (Freelance) United States 04/2019 - 05/2019

* Provided first-level technical support to a diverse user base of 30 employees, efficiently diagnosing and resolving hardware, software, and network issues.

* Installed, configured, and maintained operating systems, software applications, and peripheral devices, ensuring seamless functionality and optimal performance.

* Collaborated with cross-functional teams to implement system upgrades, patches, and hardware replacements, minimizing downtime and enhancing system security.

* Assisted in the development and maintenance of comprehensive IT documentation, including user guides and troubleshooting procedures.

* Performed cabling, labeling, installation, and pre-configuration of Cisco network routers, switches, and servers.

* Efficiently created and managed user accounts and permissions within Active Directory.

**IT SUPPORT SPECIALIST** AETI ENGINEERING Lagos, Nigeria 02/2015 - 03/2017

* Proactively set up hardware, configured programs and applications, installed and modified systems, and managed IT inventory and overall infrastructure.

* Provided expert technical assistance for complex hardware and software issues, applying effective troubleshooting methods in both office and remote settings.

* Collaborated effectively with a team of 14 engineers to resolve client and system issues, resulting in a significant 12% increase in client satisfaction scores.

* Ensured strict adherence to company guidelines and policies while diligently monitoring client security and managing file access permissions on shared network drives.

* Consistently met 98% of deadlines for submitting work orders and scheduling essential repairs for general office space and equipment.

**EDUCATION**

**DIPLOMA IN UNIT SUPPLY** Quartermasters School Virginia, United States 04/2025

* Army Honor Roll

**BACHELORS, CHEMICAL ENGINEERING** Enugu State University Nigeria 09/2009

**CERTIFICATIONS**

* Google Cybersecurity Professional

* IBM Cybersecurity Fundamentals

* CompTIA Security+

* Google IT Support

* AWS Solutions Associate

**SKILLS**

* **Cloud: ** AWS (EC2, S3, Lambda), Azure.

* **Security Tools: ** SIEM, IAM, VPNs, Active Directory.

* **Data Tools: ** SQL, Excel, Power BI, Tableau.

* **Scripting: ** PowerShell, Gitbash, Bash.

* *OS & Support: ** Windows, Linux, Help Desk Systems.

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