Area Manager, Customer Service
Resume:
CONTACT
PHONE:
EMAIL:
************@*****.***
HOBBIES
All things with Family & Friends
Staying in our cabin in Honobia, Ok
Outdoors-Fishing/Camping/ATV’s
Playing with my “fur babies”
TONIA MILLER
Retired/Entrepreneur
EDUCATION
Wills Point ISD
1974 - 1986
WORK EXPERIENCE
Southwestern Bell Telephone/AT&T
1990-2018
Area Manager Operations/Communications known for high productivity and efficient task completion. Managed 5-states call centers that specialized in strategic planning, team leadership, and process optimization to drive operational excellence. Managed operations with comprehensive background in overseeing seamless execution to our executive sales teams in meeting and exceeding their sales targets.
Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communications, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
SKILLS
TDI- Texas Department of Insurance Licensing
Standard Operationg Procedures
Oustanding communications skills
Workforce Planning
Staff Supervision
State & Federal Regulations
Safety Protocol
Compliance Management
Staff/Support
Human Resources
CWA Union
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