Business Analyst Data Analysis

Hannibal Black

Mahopac, NY • 845-***-**** • *********@*****.***

Professional Summary

Experienced IT professional with 10+ years in application support, ERP system administration, and data analysis across healthcare, government, and tech sectors. Skilled in troubleshooting and in bridging business needs with technology solutions, particularly in HR and Finance environments, leading to a 30% reduction in support tickets and improved workflows. Proficient in NetSuite, SQL, and cross-functional collaboration, delivering custom reports, user training, and automation. Proven in managing procurement and vendor relations, cutting IT costs by 15%. Known for reliability, adaptability, and a stakeholder-focused approach. Seeking to join a high-performing team that values technical precision and meaningful business impact, while continuing to grow in application development and system administration.

Technical Skills

ERP Systems: NetSuite, Oracle Cloud ERP

Ticketing & Support: ServiceNow, JIRA, Confluence

Databases: MySQL, SQL Server, Relational Databases

Programming & Tools: SQL, Python (basic), DevOps, Azure, AWS

Methodologies: Agile/Scrum, Waterfall, ITIL

Other: Office 365, Application Documentation, User Training, Workflow Optimization, Data Analysis, Process Mapping

Professional Experience

Open Door Family Medical Centers, Inc. — Application Business Support Analyst

Tarrytown, NY Jan 2025 – Apr 2025

Supported HR and Finance systems using NetSuite 2025.1, including managing user onboarding/offboarding, permissions, custom fields, workflows, and sandbox environments.

Created and maintained dashboards, saved searches, and reports to enhance decision-making.

Managed support tickets via ServiceNow, resolved incidents, escalated technical issues, and ensured timely follow-up for 120+ users.

Collaborated with business stakeholders to gather and translate requirements into system solutions.

Developed end-user documentation and led training sessions to increase adoption and reduce service requests.

Applied best practices for system performance, uptime, and implemented process improvements using JIRA and Confluence.

360 IT Systems — IT Systems Business Analyst

Mahopac, NY Mar 2017 – Dec 2024

Delivered IT support and implemented technical solutions in remote and on-site environments.

Designed system validation workflows and ensured adherence to IT security standards.

Supported NetSuite ERP readiness through independent study and team-based implementation planning.

Wrote SQL queries, managed relational databases, and supported data migrations.

Maintained protocols aligned with business needs, QA standards, and project requirements.

U.S. Army — Business Analyst / Quality Assurance Engineer

Redstone Arsenal, Huntsville, AL Aug 2015 – Jul 2016

Provided process improvement expertise for missile life cycle systems within engineering operations.

Supported Reliability, Availability, and Maintainability (RAM) engineering efforts for PAC-2 missile systems.

Conducted evaluation testing, training development, and performance analysis for stakeholder briefings.

Presented financial planning and lifecycle data to international military and civilian partners.

Education

Master of Engineering — Systems and Materiel Engineering

Alabama A&M University, Normal, AL – May 2016

Bachelor of Science — Biotechnology

Claflin University, Orangeburg, SC – May 2014

Continuing Certifications & Training

Google Cybersecurity Professional Certificate

MIT edX: Introduction to Computer Science & Python Programming

SQL Steps: Analyst & Developer of SQL

Security Clearance

Active Government Security Clearance: Secret

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