Customer Service Financial Services

Md Mafizul Islam Chowdhury

Email: *************@*****.*** Phon: 929-***-**** 87-23, 168th ST. Jamaica, NY- 11432, USA To secure a management position in a reputable organization where I can contribute to its growth through my skills, creativity, and dedication, while proving myself as a valuable, proactive team member. With over 29 years of experience in banking, financial services, and customer service, I aim to apply my expertise and proven track record in a challenging new role within the U.S. banking or financial services sector. EXPERIENCE

Dhaka Bank PLC, Ruhitpur Branch

AVP & Manager in Charge December 2022 – November 2024

• Role-playing as a manager with a focus on ensuring satisfaction of customer and Management. Dhaka Bank PLC, Head Office, Dhaka

Senior Principal Officer January 2018 - December 2022

• Managing various tasks related to banking and international trade, ensuring the satisfaction of all stakeholders. Dhaka Bank PLC, IBB, Gulshan, Foreign Ex. Narayanganj Branch, Officer (Teller), Senior Officer, Head Teller & Principal Officer October 2002 - December 2017

• Ensuring the satisfaction of branch employees, management, and customers. AB Bank PLC, Lohagara Branch and Principal Branch

Teller, AO (Teller), Jr. Officer (Teller) and Officer (Teller) May 1995 - October 2002

• Ensuring the satisfaction of branch employees, management, and customers. EDUCATION

Bangladesh Islami University, Dhaka

Master of Business Administration (MBA) Major in Finance, CGPA is 3.22 out of 4.00. February 2008 - August 2009 University of Dhaka, Bangladesh

Bachelor of Arts (BA) in Sociology December- 1991

SKILLS

• Quick to learn new concepts and adapt while performing effectively under pressure., Strong customer service communication skills, with in-depth banking knowledge and expertise in analysis., Skilled in deposits and maintaining accuracy in financial transactions., Basic computer skills, with familiarity in banking software and systems., Goal- oriented with excellent team collaboration abilities.