Service Representative Customer

Will Genaske

*********@*****.*** - 508-***-****

EDUCATION

University of Rhode Island - South Kingston, RI Expected Graduation: May 2025 Harrington School of Communication and Media

Major - Communication Studies B.A

Minor - Economics

Natick High School - Natick, MA June 2021

WORK EXPERIENCE

Fangels Landscaping - Customer Service Representative September 2024 – Present

● Communicate with suppliers to coordinate materials, equipment, rentals, and payments

● Handle billing and process customer payments

● Address and resolve customer complaints professionally

● Schedule new jobs and coordinate logistics

Fangels Landscaping - Foreman June 2019 – September 2024

● Started when the company had 25 clients and helped grow it to over 100 clients

● Managed all lawn mowing related duties, servicing over 100 customers weekly during the summer

● Generated over $20,000 per month from the portion of the business under management

● Led a crew of 3 employees, working a minimum of 50 hours per week

● Dealt with frequent setbacks and learned many lessons about problem solving USA Hockey – Referee November 2017 – January 2019

● Officiated hockey games for various age groups

● Engaged with players, coaches, and occasionally parents to diffuse situations and decisions

● Executed split second decisions clear and concisely

● Gained experience communicating respectfully and successfully LEADERSHIP/ACTIVITIES

Theta Chi Fraternity – Marshal January 2024 – December 2024

● Led weekly 30-60 minute meetings with new members

● Monitored grades of new members to ensure positive work/social life balance

● Provided mentorship and helped build relationships within the group SKILLS/EXPERIENCE

● Adobe Photoshop, Illustrator

● Microsoft Office 365

● Excel

● QuickBooks

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