Preventive Maintenance Network Operations

MUHAMMAD UMAIR KHAN

IT & Telecommunications Specialist

+92-300-******* / +92-315-*******

*******@*****.*** Passport Number: MB4116823

Flat # A-28, 2nd Floor, Yasir Arcade, FL-14, Sector 14-A, Block-01, Metroville-III, Gulzar-e-Hijri, Karachi OBJECTIVE

Highly experienced IT and Telecommunications professional with over 10 years of expertise in network operations, IT management, and telecommunications systems. Proven track record in supervising complex IT infrastructures, ensuring seamless operations, and optimizing performance in high-pressure environments. Skilled in GSM cellular mobile telephony, microwave equipment commissioning, LAN/WAN troubleshooting, and preventive maintenance of hardware and software systems. Adept at leading teams, managing large-scale projects, and implementing effective solutions to enhance operational efficiency. Recognized for a strong technical acumen and the ability to solve complex issues while delivering consistent, high-quality results in both government and private sector projects.

EDUCATION

Master of Science (Networks and Telecommunication) 2008 - 2010 Mohammad Ali Jinnah University, Karachi

Bachelor of Science (Telecommunication) 2003 - 2007 University of Sindh, Jamshoro

Intermediate 2000 - 2002

Public School, Hyderabad

Matriculation 1999 - 2000

Public School, Hyderabad

EXPERIENCE

Field Engineer Oct 2024 – to Date

MYSON ENGINEERING SYSTEMS (Telenor Pakistan Project)

Assisted in troubleshooting and commissioning GSM cellular equipment.

Conducted preventive maintenance of BSS equipment for optimal performance.

Supported integration efforts with Telenor BSC systems.

Participated in cross-functional technical discussions to resolve network issues. Assistant Manager (IT) April 2014 – June 2024

Board of Revenue Sindh, PMU, Land Administration Revenue Management Information System (LARMIS)

Supervised daily and weekly IT operations and reported directly to the District Manager.

Designed and implemented preventive maintenance schedules for all IT hardware and software.

Managed data backups, updates, troubleshooting, and retrieval, ensuring operational continuity.

Supervised and guided the Data Processing Assistants and coordinated departmental claims. Transmission Engineer July 2013 – March 2014

KONNECT HOLDEN (Pvt) Ltd. (Telenor Pakistan Operation Project)

Commissioned and troubleshot NEC iPASOLINK Microwave Equipment (100/200/400/1000 series).

Integrated and troubleshot ZTE BTS (BS8700/BS8900A/W301) with the BSC.

Ensured optimal operation of microwave links through regular preventive maintenance.

Collaborated with cross-functional teams for successful network integration. Site Engineer April 2013 – June 2013

Advanced Technology Services (ATS) (Telenor Pakistan Implementation Project)

Led the installation, commissioning, and troubleshooting of ZTE BTS equipment.

Performed LOS & TSSR surveys to ensure proper microwave link setups.

Troubleshot NEC iPASOLINK Microwave Equipment and integrated it with the network.

Coordinated field teams for site installations and ensured timely project completion. BSS Engineer (Trainee) March 2013 – April 2013

MYSON ENGINEERING SYSTEMS (Mobilink Pakistan Operation Project)

Assisted in troubleshooting and commissioning GSM cellular equipment.

Conducted preventive maintenance of BSS equipment for optimal performance.

Supported integration efforts with Mobilink's BSC systems.

Participated in cross-functional technical discussions to resolve network issues. NOC Engineer Aug 2012 – February 2013

KONNECT HOLDEN (Pvt) Ltd. (Telenor Pakistan Operation Project)

Supervised Network Operation Centre (NOC) activities for South II region.

Mobilized and managed corrective maintenance teams to ensure network stability.

Coordinated with Telenor and Huawei/ZTE for issue resolution and project execution.

Prepared and maintained detailed reports on network performance and SLAs. NOC Engineer Sep 2011 – July 2012

PEOPLE LOGIC PAKISTAN (Telenor Pakistan Operation Project)

Lead NOC activities, managing a network of 475 Telenor sites in the South II region.

Communicated with clients regarding updates on operational and maintenance status.

Assigned daily duties to technicians and monitored their performance.

Coordinated issue resolution between Telenor NOC in Islamabad and field teams. Customer Support Representative (CSR) October 2010 – May 2011 Pakistan Telecommunication Company Limited (PTCL)

Supervised the technical support team for PTCL's Broadband DSL Contact Center in Karachi.

Provided escalated support for DSL issues and ensured customer satisfaction.

Conducted training sessions for the support team on technical troubleshooting.

Managed daily logs and reports for tracking and improving service performance. IT Officer March 2008 – August 2011

RIMS Hospital, Karachi

Installed, commissioned, and maintained the hospital's LAN network and peripheral devices.

Conducted regular IT audits to ensure optimal performance and security.

Supported software updates and system improvements to enhance hospital operations.

Lead troubleshooting efforts for network issues, ensuring minimal downtime. Transmission Engineer March 2007 – Jan 2008

Solution & Services (Pvt) Ltd. (Telenor & Ufone Pakistan Implementation Project)

Installed and commissioned microwave equipment, including PDH, SDH, and XPIC systems.

Conducted LOS & TSSR surveys for accurate microwave link implementations.

Troubleshot Siemens SRAL equipment for network stability.

Managed the deployment of NEC equipment for Telenor and Huawei Ufone projects. INTERNSHIPS

Pakistan Telecommunication Company Limited (PTCL)

Gained experience in ITMC, Optical Fiber Submarine Cable System, and SE-ME-WE-3 & 4. Pakistan International Airlines (PIA)

Assisted with software development and networking. CERTIFICATIONS & TRAINING

MCSE (Self Study and Lab) - ISA Server Management

CWNA (Self Study and Lab) - Wireless LAN Management

CCNA (Self Study and Lab) - Network Management

ZTE Training (2012) - CW, MW, BTS, Turnkey Project, HSSE, Power Scenarios SKILLS

Network Operations Management

IT Infrastructure Maintenance

GSM Cellular Mobile Telephony

Microwave Equipment Commissioning

LAN/WAN Troubleshooting

Preventive Maintenance Planning

Data Backup & Recovery

Team Supervision & Leadership

ZTE BTS Integration & Troubleshooting

NOC Operations & Support

Customer Support & Technical Assistance

IT Audit & Compliance

Project Coordination & Execution

Microsoft Office Suite

Cisco Routers & Switches

MCSE & CCNA Certified Knowledge

LANGUAGES

English

Urdu

REFERENCES

Will be furnished on demand.

MUHAMMAD UMAIR KHAN

IT & Telecommunications Specialist

+92-300-******* / +92-315-*******

*******@*****.*** Passport Number: MB4116823

Flat # A-28, 2nd Floor, Yasir Arcade, FL-14, Sector 14-A, Block-01, Metroville-III, Gulzar-e-Hijri, Karachi Dear Hiring Manager,

I am writing to express my keen interest in the [Position Name] at [Company Name]. With over a decade of diverse experience in IT management, network operations, and telecommunications, I bring a proven track record of successfully leading teams, managing large-scale IT infrastructures, and driving innovation within fast-paced environments. My expertise spans both public and private sectors, from overseeing government IT projects to implementing GSM cellular telephony and troubleshooting advanced microwave equipment. In my most recent position as an Assistant Manager (IT) at the Board of Revenue Sindh, I supervised IT operations across multiple districts, ensuring the seamless functioning of all systems while leading preventive maintenance initiatives. My ability to troubleshoot complex issues, maintain data integrity, and enhance system performance has consistently contributed to operational success. I am confident in my ability to bring this same level of dedication, technical expertise, and leadership to your organization. I am particularly attracted to this position as it aligns perfectly with my passion for innovation in the IT and telecommunications fields. I thrive in environments that challenge me to optimize operations, solve intricate technical problems, and lead cross-functional teams. I am eager to contribute to your company’s success by applying my skills in network operations, system integration, and IT project management. I would welcome the opportunity to discuss how my experience and skill set align with the needs of your organization. Please find my CV attached for your review. I look forward to the possibility of contributing to your team and would be grateful for the opportunity to meet and discuss my application further. Thank you for your time and consideration.

Sincerely,

Muhammad Umair Khan

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