Virtual Observation Assistant
Resume:
Shannon Baxter
Reading, PA *****
***********@*****.***
Professional Summary
Compassionate nursing technician with 20 years of experience in patient care, providing emotional support, and maintaining confidentiality. Proficient in medical terminology, procedures, and equipment usage. Skilled in crisis intervention, caregiving, and leadership. Possess certifications in CPR, BLS, and CNA.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Virtual Monitor Technician/ Nursing Assistant
WellSpan Health-Ephrata, PA
October 2024 to Present
• Responded promptly to call lights and requests for assistance from patients
• Supported patients' emotional well-being through active listening and compassionate communication
• Maintained confidentiality of patient information at all times
• Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
• Contributed to a positive work environment by fostering teamwork among colleagues
• Closely monitored patients' condition post-surgery or after medical interventions
• Responded calmly and effectively during emergency situations, following established protocols
• Informed nursing staff promptly about any changes observed in patients' condition
• Attended team meetings to discuss patient progress and contribute insights from direct observations
• Epic Trained
Remote Staff Coordinator/Scheduler
At Loving Hands Homecare-Paulsboro, NJ
June 2019 to October 2024
• Created and maintained schedules for a team of 50/60 employees, ensuring optimal coverage and efficient use of resources
• Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
• Utilized scheduling software to input employee availability, time-off requests, and shift preferences
• Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
• Developed and implemented policies and procedures for scheduling processes to improve efficiency and accuracy
• Served as the main point of contact for employees regarding schedule-related inquiries or concerns
• Collaborated with HR department to ensure compliance with labor laws, union agreements, and company policies when creating schedules
• Maintained accurate records of employee attendance, time off requests, and other relevant information in the scheduling system/database
• Conducted regular meetings with supervisors/managers to review upcoming schedules, address any conflicts or challenges, and make necessary adjustments
• Distributed finalized schedules to employees in a timely manner via email or online platform
• Investigated and resolved any discrepancies or issues related to the schedule (e.g., missed shifts, overlapping shifts)
• Audited timesheets against scheduled hours to ensure accuracy before submitting them for payroll processing
• Piloted flexible work schedules and shift swapping programs to enhance employee work-life balance and satisfaction
• Served as a subject matter expert on scheduling software/systems, providing guidance/troubleshooting support to users within the organization
• Determined optimal shift lengths/timings based on workload patterns and employee preferences/ availability
Behavioral Health Technician II
Haven Behavioral Healthcare-Reading, PA
July 2020 to June 2024
• Safety Rounding
• Phlebotomy
• 1:1 safety care
• CPR Certified
• Light housekeeping
• Laundry
• Supplies
• Microsoft/Excel/Epic computer systems
• Graphics/Vital Signs
• Nightshift Daily Paperwork
• Activities of Daily Living
• Admissions/Discharges
• Staff Trainee
• Multi-tasking
• Epic Trained
Certified Nursing Assistant
Beverly Manor/Golden Living Center/Fairlane Gardens-Reading-PA August 2006 to May 2019
• Provided patients/residents with care and companionship
• Wound Care experience
• vital signs
• Documented all care
• Cleaned and sanitized rooms
• Performed post-mortem care, if needed
• Rehabilitation aide
• Helped residents with activities of daily life (ADL): bathing, grooming, dressing, ROM exercises, and walking
• Team Leader
• Multitasker
PCA/CNA Floater
Tower Health/Spruce Pavilion-Reading, PA
July 2016 to March 2019
• Vital Signs
• Patient Care
• Comfort Care
• Colostomy Care
• Ileostomy Care
• EKG Experienced
• Phlebotomy Experienced
• Behavioral Health Care
• 1:1 Safety Care
• ICU experienced
• CPR Certified
• Rehabilitation Care
• Floater Hospital Wide
• Pediatrics care
• VPO Safety Monitoring
Certified Nursing Assistant
Mifflin Center-Shillington, PA
August 2011 to May 2015
• Worked in a nursing facility
• Took care of approximately 20 elderly, hospice, disabled, and cancer patients daily
• Provided patients/residents with care and companionship
• Monitored vital signs
• Served meals
• Aided residents and patients with personal hygiene
• Assisted residents and patients with activities of daily living
• Aided in lifting residents and patients when necessary
• Assisted with wound care
• Recorded resident and patient care daily
• Cleaned and sanitized rooms
• Changed bed linens
• Performed post-mortem care, if needed
Education
High school or equivalent in General
Reading Senior High School - Reading, PA
August 1997 to June 2001
Nursing Licenses
CRNA
Expires: January 2026
State: PA
Skills
• Memory Care
• Vital Signs
• Caregiving
• Critical Care Experience
• Laboratory Experience
• Patient Care
• Catheter Care
• Patient monitoring
• Hospice Care
• Home Care
• Certified Nursing Assistant
• Cleaning Experience
• Senior Care
• Patient observation
• CNA
• Behavioral Health
• Alzheimer's Care
• Group Therapy
• Computer literacy
• Crisis Intervention
• Meal Preparation
• Leadership
• Catheterization
• Laundry
• Nursing
• Customer service
• Crisis Management
• Home Health
• Intake Experience
• ICU Experience
• Dementia Care
• Hospital Experience
• EKG
• Phlebotomy
• Cna Certified
Certifications and Licenses
BLS Certification
First Aid Certification
CNA
State Tested Nursing Assistant
CPR Certification
AED Certification
CRNA
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