Customer Service Representative
Resume:
JETTA RATTIGAN Mobile: 770-***-****
********@*****.***
*** ***** **** ****, ************* GA. 30046
Objective:
Position as Customer Service Specialist
Profile:
I have over fifteen years’ experience in Medical Health Care account solutions, Patient Account Administration, Insurance - Medical and Dental Provider Service Representative and Retail account Customer Service.
My background is diversified working in different industries, Retail, Insurance and Healthcare Administration. Provided Client and Customer support for Retail, Insurance and Medical Facilities. The positions I held were Senior Customer Service Specialist, Provider Service Representative, Account Consultant, Financial Analyst, Underpayment Analyst, Refund Analyst, and High Dollar Collections and Retail / some Technical support Customer Service.
Work Experience:
LIVEOPS 10/2015 to current, 1365 North Scottsdale Road, Ste 390 Scottsdale Arizona, 85257
Independent Agent for Insurance Claims project
Handle inbound and outbound calls for claims
SITEL Corporation Jul 2014 to Sept 2015, 2 American Center, 3102 West End Ave., Suite 900, Nashville TN 37203 615-***-****
Position: Customer Service Credit
Duties: Virtual Call center, answered incoming calls, placed outgoing calls, handled escalated issues for customers, some tech support services.
Alpine Access Oct 11 – Jan 13; Denver Colorado 866-***-****
Position: Customer Care Professional
Duties: Virtual Call center, answered incoming calls, assisted customers with benefit questions and balance left on Insurance benefits, help to resolve benefit claim issues.
HCA HealthCare Jan 05 – Jan 09; 5707 Peachtree Parkway Norcross. GA 30092 678-***-****
Position: Patient Account Representative & High Dollar Claims Collector. Call center setting
Duties: Handled patients billing issues, helped to resolve claim issues, took calls from attorneys to settle patient accounts. I managed claims 50K and above. Following accounts until account is closed
Tenet Health Care Corporation Apr 04 – Dec 04; 1735 Founders Parkway. Alpharetta, GA 30004 678-***-****
Position: Reimbursement Specialist
Duties: Processed Overpayment to Insurance and Patients
HCA Healthcare Jun 02 – Mar 04; 5707 Peachtree Parkway, Norcross, GA 30092 678-***-****
Position: Payment Analyst/Financial Analysts
Duties: Researched accounts that were underpaid, contact Insurance company to resolve the remaining balance.
Work spread sheet until accounts were balanced at zero.
Supreme Medical Billing Services; 98 - 02; 3214 Valley Bluff Drive, 225, Doraville, GA 30340 770-***-****
Position: Medical Biller
Duties: Contact Physicians’ offices to solicit billing services to them.
Blue Cross Blue Shield of Georgia 97 - 98; 3350 Peachtree Road N.E., Atlanta, GA 30326 404-***-****
Position: Provider Service Representative, Call center Setting
Duties: Assisted Hospitals and Physicians offices with claim processing and referrals for members.
The Prudential Insurance Company 91 - 97; 2859 Paces Ferry Road, Atlanta, GA 30339 770-***-****
Position: Senior Customer Service Representative, Provider Service Representative, and Account Specialist
Duties: Handled customer claims, Provider credentialing, Managed customer accounts to retain business.
Education:
Attended Roosevelt University, Elmhurst College, Illinois 80-83 took classes toward a degree in Public Administration
United Insurance School, 2001, Georgia Licensed Insurance Agent
Technical Skills: Microsoft Office 2010 (Word, PowerPoint, Excel), EDS NET, MEDI-QUEST and DIAMOND billing system.
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