Customer Support Project Management

Michael Hagen

*****, **** ******** 720-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

To obtain a client service position focused on building and maintaining solid, longstanding customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Moderator position. Ready to help team achieve company goals. SKILLS • Business Development • Client Communications

• Billing/Accounting • Networking/Liaison

• Resource Allocation • Project Specification Analysis

• Project Management • Crew Supervision

• Cross-cultural communication • Salesmanship

• Negotiation • Assertiveness

• Critical Thinking • Relationship Building

• Problem Identification • Critical Analysis

WORK HISTORY RISK MODERATOR 10/2021 to CURRENT

Resolver Group Leeds, United Kingdom (Remote)

Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.

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Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.

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Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.

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Communicating with multiple teams to asses current and future trends and PR risks

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Contacted individual companies to notify of any vulnerable individuals or threats

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PROPRIETOR 12/2019 to CURRENT

HAGEN SERVICES JAL, MEXICO

Numerous customer focused services provided in and around the Bay of Banderas Region, including networking with and assisting visiting tourists and local business owners, developing custom tour plans, arranging fishing excursions, finding custom rentals, property management assistance, event planning, personal transportation, construction services and project management, and personal investment locating

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• Emphasis in developing key relationships with local vendors and M H

service providers in order to serve client needs across a wide range of services and activities.

OWNER AND DIRECTOR 03/2012 to 12/2019

FBD CONCRETE CO, USA

As Principal, I worked directly with homeowners and other contractors in order to determine project specifications, labor needs, and resource allocation necessary to complete custom concrete foundation and flatwork in Colorado's Rocky Mountains

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Duties included operating heavy construction equipment, leading work crews, and ensuring projects were completed in a timely and professional manner while serving all customer needs and executing complex construction duties.

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OWNER AND DIRECTOR 05/2005 to 02/2012

HAGEN HVAC CO, USA

As Principal, employed advanced HVAC training while servicing numerous clients and building relationships with vendors

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Oversaw complex projects and met customer needs with a consistent standard of excellent service and responsiveness.

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EDUCATION HIGH SCHOOL DIPLOMA 05/2003

PLATTE CANYON HIGH SCHOOL, Bailey, Colorado

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