Customer Service Advocate Paralegal
Resume:
Tabbatha LaVoie
Parish, NY *3131
Home Phone 315-***-****
OBJECTIVE
To obtain a position where my positive attitude, professionalism, motivation, and experience can be utilized.
QUALIFICATIONS
Twenty-five years of customer service experience. Skillful problem solver with strong analytical, verbal, and interpersonal skills. Have excellent communication skills. Can work diligently as a team or alone. Educated and experienced in all aspects of an office setting.
EDUCATION
1999-1999 Davies Law Firm, Syracuse, NY
Externship
1997-1999 Bryant & Stratton Business Institute, Liverpool, NY
Associates Degree in Occupational Studies-Paralegal
EXPERIENCE
2022-2024 Centene Corporation (Fidelis, NY) St. Louis, MO
Customer Service Advocate (Remote)
Answered call from provider offices & assisted them with issues
Worked on claims & sent them back to get them corrected
Assited with pharmacy authorizations
Kept detailed call logs on every call
Updated member’s insurance cards
Closed cases
Reviewed QA’s from my calls which I had a 98% with my calls
Reviewed claims; authorizations; & pharmacy issues
Kept up & did annual training classes; including crisis calls
Assisted with member calls when needed
2021-2021 Medical Answering Service Syracuse, NY
Customer Service Rep. (Remote)
Answered multi-telephone lines (high volume)
Scheduled Medicaid cab rides for people to appointments
Made calls to set up Emergency pick ups
Helped people fill out forms to be able to use Medicaid Cabs
Data Entry
End of day reports
2020-2020 Maximus (Gov’t Agency) Chicago, IL
Customer Service Rep. (Remote)
Answered multi-telephone lines (high volume)
Answered people’s questions about their Unemployment
Helped people file Unemployment Claims
Cleared people’s issues to get their Unemployment released
Data Entry
End of day reports
Made calls to people to get the missing information needed for Unemployment
2012-2012 Rescue Mission Syracuse, NY
Telemarketer
Answered multi-telephone lines
Called potential donors to raise money
Data Entry
End of day reports
Helped out in mail room when needed
2011-2011 Salvation Army Thrift Store Liverpool, NY
Sales Associate
Ran cash register
Customer service
Stocking and cleaning
Rag-out weekly
Ran donation center
Pricing and inventory
End of day reports
2011-2011 Sheldon Kall, Esq. Syracuse, NY
Legal Secretary
Answered multi-telephone lines
Wrote up depositions and other legal documents
Dictation
Billing and filing
Scheduled appointments
Distributed mail daily
2000-2010 NEMF East Syracuse, NY
Billing Clerk
Answered multi-telephone lines
Made appointments for deliveries
Billing & Scanning/Imaging
Dispatched drivers (filled in when needed)
AS-400 MS DOS Computer System
OS&D
Work repair order reports for the mechanics
Data entry
End of day reports
Excel reports for the corporate office
2003-2005 Crysteel Mfg. Fulton, NY
Receptionist
Answered telephone lines
Corrected time clock issues
Daily & Weekly reports for the corporate office
Data Entry
OS&D & purchase orders
Hazmat paperwork (make sure everything was up to date & marked appropriately)
Created a training manual for supervisors
Shipping & Receiving
Drove forklift
Check over; corrected, & turned in the welder’s worksheets for week
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