Warehouse Management Service Delivery

MICHAEL NICHOLS

Anaheim, CA *****

714-***-**** - **********.**@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic leader with extensive experience in warehouse management and freight handling, notably at GLS Transportation. Excelled in streamlining operations, enhancing dock efficiency by implementing new procedures, and leading teams to exceed productivity goals. Skilled in shipping and receiving, with a proven track record in mentoring staff and improving service delivery. Achieved significant reductions in downtime through effective load planning and maintenance strategies. SKILLS

• Shipping and receiving

• Warehouse management

• Freight handling

• Load planning

• Equipment maintenance

• Warehouse safety

• Loading and unloading

• Order picking

WORK HISTORY

09/2017 to 09/2024 Dock Supervisor

GLS Transportation – Santa Fe Springs, CA

Coordinated day-to-day activities, guaranteeing effective workflows and on-time task delivery.

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• Loaded trucks and properly secured items to prevent damage during transportation. Recorded number of units moved or handled, using work tickets, and daily production sheets.

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• Performed pre-shift and post-shift inspections of dock equipment.

• Implemented loading dock process and productivity improvements.

• Utilized forklifts and pallet jacks to safely move merchandise and minimize loss. Hired and trained Number new personnel in safety practices, employer policies, performance requirements and job duties.

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Prepared contracts, invoices, and shipping documents, using Software and Software.

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Collaborated with other departments to ensure seamless coordination of shipment arrivals and departures.

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Enhanced dock efficiency by streamlining processes and implementing new procedures.

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08/2012 to 08/2017 Merchandiser

Atlantis Sales and Service – Anaheim, CA

• Updated pricing and signage to complete product displays and educate customers.

• Inspected merchandise for quality and arranged proper display location on floor.

• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Answered customer questions regarding store merchandise, department information, and pricing.

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Monitored inventory levels and kept adequate stock in product displays on sales floor.

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Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

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08/2009 to 08/2012 Delivery Supervisor

Ashley Home Furniture Store – Fullerton, CA

Mentored new delivery team members, providing guidance on best practices and company policies.

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Increased delivery efficiency by streamlining route planning and prioritizing customer needs.

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Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.

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Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.

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Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.

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Collaborated with warehouse staff to coordinate efficient loading and unloading processes.

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Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.

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Assisted in the development of company-wide delivery policies and procedures to ensure consistency across all locations.

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Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.

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Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.

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EDUCATION

06/1983 GED

John F. Kennedy High School - La Palma, CA

CERTIFICATIONS

Forklift

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