Technical Support Application
Resume:
Shane McLane
Bloomington, MN *****
*************@*****.***
With a strong reputation for exceptional technical troubleshooting abilities, I consistently deliver swift and cost-effective resolutions to complex technical issues. My remarkable aptitude for quickly grasping and mastering new technologies allows me to seamlessly adapt to different work environments, whether collaborating with a team or working independently. Additionally, I possess extensive knowledge of diverse computer systems, tools, and testing methodologies, enhancing my proficiency in delivering optimal results. Skills
• Technical support scheduling
• Information confidentiality
• Risk mitigation planning
• Information security
• Change management
• Documentation and reporting
• IT resource use
• Cybersecurity best practices
• Technical onboarding design
• Team collaboration
• Application support
• IT service management
• Operating system management
• Technical leadership
• Digital solutions
• Documentation management
• IT risk management
• Virtualization
Work History
IT Manager/Network Administrator/Database Administrator Multifeeder Technology/
MFT Automation
February 2014 - Current
• Responsible for all aspects of the IT environment, including servers, switches, firewalls, antivirus, computers, websites, databases, ERP,365
• Makes improvement recommendations and budgets and implements them. This includes costing, time to implement and estimated completion date
• Monitors security and takes appropriate steps to mitigate weaknesses.
• Research new technology and decide the best direction to follow
• Document IT Infrastructure.
• Train users on New software and technology.
L2 Analyst/Project management
Best Buy Corp, Richfield, MN August 2013 - February 2014
• Configure Cisco Switch's & Access Points, Print Management, Device Imaging, Network and Device Trouble shooting, VNC, VPN, POS Compliance, Project Management, Knowledge Management
Information Officer/ administrative assistant
Hauer, Fargione, Love, Landy,
McEllistrem & Rorvig, P.A.
January 2012 - August 2013
• Deploy printers/faxes and Configure, Application support for Excel, Word, Microsoft Outlook, Adobe Acrobat, Migration of files to and from system, Daily Backups for system recovery, Configure VPN for remote laptop use, Patch management, Procedure Documentation and policies
Education
BAS in Information Assurance December 2013
Metropolitan State University, St Paul, MN
• Magna Cum Laude
• GPA: 3.87/4.0
AAS in Network Administration & Computer Support December 2012 Minneapolis Community and Technical College, Minneapolis, MN
• With Honors
• GPA: 3.81/4.0
Technology expertise
CompTIA A+, Microsoft Network Administration, Cisco Network Administration, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 11, Server 2003, Server 2008, Server 2012, Server 2019, Microsoft Exchange, MySQL, SQL, SQL Server, Hyper-V, CRM, ERP, VMWare, Microsoft 365 administration, Syspro ERP, Salesforce, MS Project, MS Office, MS Outlook,, ITIL, Sophos, Veeam Backup, Requirements Gathering, Data Mining, Reports Writing, IT Security, VMWare, Hyper-Converged Infrastructure
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