Customer Service Security Guard

Komalpreet Kaur

** ***** ****** **, ********, ON 437-***-**** *****************@*****.***

Professional Summary

Dedicated and reliable Security Guard with over 8 months of experience ensuring safety and security in high-risk environments. Demonstrated ability to enforce protocols, screen personnel, and maintain compliance with standard operating procedures. Known for strong customer service, integrity, and vigilance. Holds a valid Ontario Security License and First Aid/CPR certification. Passionate about maintaining safe environments and ready to grow into senior roles such as Shift Supervisor or Control Room Operator.

Core Skills

• Access Control & Screening

• Conflict Resolution

• Emergency Response

• Security Patrols

• Customer Service

• Incident Reporting

• Use of WTMD & HHMD

• SOP Compliance

• Communication & Teamwork

• Surveillance Monitoring

Professional Experience

Security Guard

Anderson Blacke Inc., Toronto, ON June 2024 – February 2025

• Conducted regular screening of individuals and equipment at high-security checkpoints.

• Enforced site access policies, ensuring only authorized personnel entered secure areas.

• Reported and escalated incidents in line with SOPs and chain-of-command protocols.

• Operated walkthrough and handheld metal detectors (WTMD, HHMD) with daily function checks.

• Maintained detailed shift activity reports and submitted SARs to the supervisor.

• Delivered excellent customer service while balancing strict adherence to security procedures.

Certifications

Ontario Security Guard License – Valid

Standard First Aid & CPR Level C – WSIB Approved, Valid

Microsoft Excel, Word, PowerPoint, Access.

Education

Office and health service Centennial College (Toronto, On)

High School Diploma

DAV 10, Punjab Chandigarh, 2022

Availability

Flexible for night shifts, day shifts, weekdays, weekends, and for up to 12-hour shifts.

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