Program Manager Customer Success

MATHEW VERGHESE, MBA, CSM

612-***-**** ***********@*****.*** Ashburn, VA linkedin.com/in/mverghese

PROGRAM MANAGER TECHNOLOGY TRANSFORMATION LEADER

Accomplished Program Manager with 20+ years of experience leading complex initiatives in technology, healthcare, and financial services. Proven track record in driving business transformation, application development, IT compliance, PPM, infrastructure, and DevOps. Recognized for data-driven decision-making, KPI development, process improvement, team building, and delivering measurable business value.

CORE COMPETENCIES

Program Management Portfolio Planning Business & Digital Transformation Compliance & Governance Risk Management

Operational Delivery Customer Success KPI Development Change Management Process Optimization Acquisition Integration

Agile Kanban Scrum SDLC Reporting Automation Cybersecurity Awareness

TECHNICAL SKILLS

**Tools**: Jira, Confluence, Smartsheet, Salesforce, Microsoft Project, Power BI, Lucidchart, Gainsight, SharePoint

**Finance Systems**: Hyperion, MS Office, ERP (PeopleSoft, JDE, Oracle, MS Dynamics), Betalink Trading

**Compliance & Cybersecurity**: HIPAA, SOC2, NIST, FEDRAMP, GDPR, KYC, AML, Ransomware, Phishing

Program Manager

Projectric Ashburn, VA

Jan 2023 – Present

• Spearhead transformation and operational strategy for Projectric’s SaaS-based PPM solution.

• Drive compliance initiatives (GDPR, HIPAA, SEC) and oversee portfolio planning for SMB customers.

• Optimize revenue operations and reduce DSO through process automation and improved billing systems.

• Lead the development of BI dashboards and reporting tools to assess business health and alignment.

• Define KPIs and performance metrics to measure and communicate financial and operational success.

• Collaborate cross-functionally with Product, Marketing, and Sales to execute GTM strategies.

• Provide FP&A leadership, including executive reporting, budgeting, and forecasting support.

Program Manager

Dell Technologies Austin, TX

Apr 2022 – Dec 2022

• Managed enterprise-wide Cybersecurity Program across 10+ workstreams including GRC, Architecture, and Compliance.

• Delivered risk assessments and system alignment recommendations to meet GDPR, HIPAA, and CCPA standards.

• Authored executive briefings on ransomware and data privacy strategies (Pay vs. No-Pay scenarios).

• Oversaw data center buildouts and transformation programs, using Jira, Smartsheet, and MS Project.

• Led impact analysis across business units evaluating legal, financial, and operational risks.

Senior Manager Project Manager

Cofense Inc. Leesburg, VA

Feb 2015 – Dec 2019

• Directed cross-functional delivery of cybersecurity and anti-phishing products, contributing to $50M+ in revenue.

• Led PPM operations, improving billing processes and increasing revenue efficiency.

• Developed and tracked performance metrics that drove 30% improvements in revenue ops.

• Managed GDPR, FedRAMP, and SOC compliance programs.

• Used Agile (Scrum) practices including backlog grooming, sprint planning, and stakeholder demos.

• Delivered $5M in annual cost savings through offshore initiatives.

Product/Project Management Consultant

Freddie Mac Tysons, VA

Sep 2014 – Dec 2014

• Developed business intelligence dashboards and reporting tools to streamline loan approval processes.

• Identified process efficiencies yielding potential $2M in cost savings.

Senior Program Manager

Express Scripts Minneapolis, MN

Jul 2012 – Dec 2013

• Led transformation initiatives and post-merger integration efforts supporting $70B in revenue.

• Implemented HIPAA and SOC compliance processes for data integration and project delivery.

• Unified reporting platforms and operations across two business units.

Senior Project Transformation Manager

Sea Change Health Minneapolis, MN

Mar 2012 – Jul 2012

• Built PMO from the ground up within 90 days for a $25M startup.

• Streamlined reporting structures and identified $2M in operational savings.

Senior Project Manager

RBC Capital Markets Minneapolis, MN

Sep 2010 – Feb 2012

• Oversaw trading platform modernization supporting $43B in assets.

• Managed M&A-driven application integrations, SEC compliance, and risk reporting (AML/KYC/OFAC).

• Delivered under a $5M budget with full PMO and change management alignment.

EARLY CAREER HIGHLIGHTS

Project Manager (Contract) – Wells Fargo, UnitedHealth Group

Sr. Reporting/Analytics & Finance Manager – GMAC Financial Services

Finance Manager – Net Perception, Onvoy

EDUCATION & CERTIFICATIONS

MBA – International Business & Finance Point Park University, Pittsburgh, PA

B.S. – Business Management Jersey City State University, Jersey City, NJ

Certifications: Certified Scrum Master (CSM – expired), Agile Management, Waterfall, Kanban

Contact this candidate