Service Cloud Sales
Resume:
SAURABH KHARE
SALESFORCE TECHNICAL CONSULTANT
D E T A I L S
ADDRESS
Dubuque, 52002
United States
PHONE
*******.*******@*****.***
L I N K S
S K I L L S
Salesforce CRM Platform
APEX, LWC, Aura,
Visualforce, Salesforce
Integrationss
Salesforce Streaming APIs
Platform Event, CDC, Bulk
APIs
Salesforce Einstein
Chatbots implementation
Salesforce Integrations:
Jira, Qualtrics Surveys,
Smartsheet, Marketo
Configure, Price, Quote
(CPQ)
React JS, JavaScript
Programming, Web
Development
Adobe Coldfusion, Oracle
Applications / PL-SQL
JIRA, Confluence
P R O F I L E
Salesforce professional with multiple Salesforce certifications with 19 years of experience, including 10 years in Salesforce architecture, development, and integration. Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ, Apex, LWC, and enterprise integrations (REST, SOAP). Skilled in solution design, data migration, security models, DevOps (CI/CD), and performance optimization. Strong leadership in enterprise implementations, stakeholder management, and Agile methodologies.
E D U C A T I O N
Bachelor of Engineering in Information Technology Indiia Aug 2001 — Jun 2005
E M P L O Y M E N T H I S T O R Y
Salesforce Technical Consultant, Wipro - McGrawHill USA
Dubuque, United
States
2016 — Present
• Architected and implemented Sales Cloud, Service Cloud, and Experience Cloud solutions, optimized CRM workflows and customer engagement.
• Built custom Apex, LWC, Flows, and Visualforce, Async Apex based solutions to extend Salesforce capabilities and improve user experience.
• Implemented Salesforce integrations using multiple OAuth flows including Client Credentials, Web Server, JWT Bearer, and Username/Password
• In-depth knowledge of Salesforce Streaming APIs, including Push Topics, Platform Events, and Change Data Capture (CDC), event-driven architecture.
• Implemented Salesforce-Jira integration using App fire JCFS connector, ensuring seamless data synchronization between systems.
• Integrated Qualtrics Survey with Salesforce to capture customer feedback and sync the responses to Salesforce for reporting and actions.
• Developed and deployed Salesforce Chatbots with Apex-based custom logic for Salesforce Communities and third-party websites.
• Integrated Smarty API with Salesforce for address verification and developed LWCs for an enhanced user experience.
• Led Salesforce-Marketo integration to automate marketing processes and enhance lead management.
• Designed and enforced Salesforce security model, including Profiles, Permission Sets, Sharing Rules, and OAuth-based authentication.
• Designed and developed Proof of Concepts (POCs) to evaluate new business requirements and propose salable Salesforce solutions.
• Ensured best practices in development, data migration, and performance optimization while adhering to governor limits.
• Developed API integrations (REST, SOAP) to connect Salesforce with external enterprise applications, worked on SSO integration.
• Contributed in implemention of Salesforce CPQ solutions, optimizing product configuration, pricing rules, and quote generation to streamline sales processes.
Service Cloud, Sales Cloud,
Experience Cloud
Artificial Intelligence,
Copilot, Agentforce
L A N G U A G E S
English
Hindi
• Contributed in DevOps and CI/CD pipelines for automated deployments and version control using Salesforce DX and Git.
• Organized stakeholder workshops, functional and technical design reviews with the end customers.
Coldfusion Architect, Wipro - McGrawHill USA Dubuque, United States
2013 — 2016
• Designed and built scalable ColdFusion applications using React JS, JQuery ensuring they run efficiently and securely.
• Used Oracle database and PL/SQL as a backend layer in the web applications
• Integrated ColdFusion apps with third-party APIs, web services (REST/SOAP), and other enterprise systems. viz. SmartSheet
• Led efforts to modernize legacy ColdFusion applications, migrating them to newer frameworks or cloud environments viz. Salesforce.
• Applied best coding practices, including caching, error handling, and performance tuning to improve application speed and reliability.
• Guided and mentored teams, conducting code reviews and ensuring best practices in ColdFusion development.
System Specialist, Wipro technologies India Greater Noida, India 2011 — 2013
• Developed and maintained ColdFusion web applications, ensuring high performance and security., introduced new frameworks viz. React JS for UI.
• Maintained enhancements in 11+ Coldfusion based applications.
• Optimized SQL queries and database structures to improve data handling and application speed.
• Integrated applications with REST/SOAP APIs and third-party services for enhanced functionality.
• Debugged and resolved application issues to ensure smooth and error-free performance.
• Collaborated with designers and front-end developers to create responsive, user-friendly interfaces.
Senior Software Engineer, McGraw-Hill Education
India
Noida, India
2009 — 2011
• Developed efficient, and well-documented code using modern web technologies (e.g., JavaScript, HTML, CSS, ColdFusion, or other frameworks).
• Written complex SQL queries in Oracle and PL/SQL
• Optimized database queries and structures for efficient data retrieval and storage.
• Debugged and troubleshot application issues, ensuring smooth user experiences and minimal downtime while adhering to SLAs. Software Engineer, Tech Mahindra (Mahindra
Satyam) India
Hyderabad, India
2005 — 2009
• Was responsible for prodction support of Client Server applicatrions.
• Served as the primary point of contact for the application, ensuring smooth operation and maintenance.
• Successfully managed and maintained 18 databases across multiple countries for over two years.
• Handled complete support tasks, including code fixes, data fixes, and quick-win enhancements.
• Supervised and maintained Business Objects (BO) universes for nine different countries, ensuring accurate reporting and data consistency.
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