Customer Service Case Manager

Re-Niyah Barnett

*** ****** **, *** *

Fall River, Ma 02720

*** - *** - ****

**********@*****.***

SKILLS

● Residential Treatment Programs;Mediate Conflicts

● Implementing Safety Programs/ Problem solving

● Leadership Skills

● Customer service-

● Time Management

● EPIC/ETO systems

● HIPAA Protocols

● Computer literacy;Microsoft Office/ Excel

● CPR Training

–Focused team player ready to serve as mentor and resource to my peers. Friendly with talent for building trust with individuals through Honesty and Communication. Approachable demeanor with strong problem-solving skills to tackle various needs or issues. I'm also Organized and successful at managing multiple priorities with a positive attitude. EXPERIENCE

–Young Adult Outreach Rehousing Case Manager 04/2024 to Present Father Bills & Mainspring Brockton, Ma

-hold a caseload of up to 30 clients(young Adults); Holding appropriate boundaries with each client

-Aiding homeless young adults living on the street/couch surfing/tent camping/ living in car

-Directing clients to various resources from gov. Programs to food pantries(CHAMP, EBT, SECTION 8, ect..)

-providing funds for important things that may be a barrier to rehousing like obtaining driver's license, gov IDs, Driving school, and even interview clothes

-Guiding each client through budgeting and essentials life skills trainings

-Practicing HIPAA/ Documenting all interactions with client and other care team members using ETO

–Therapeutic Mentor 03/2023 to 04/2024 Child & Family Services Fall River, Ma

-Held a caseload of up to 10 clients(children/young adults) at once; building unique rapport with each of client

-Creating unique therapeutic curriculum that directly aids each client with their cognitive barriers

-teaching them healthy coping skills and mindfulness skills to aid everyday life challenges

-Work closely with the clients whole care team of therapists and family aid including school officials, and DCF.

-Practice HIPAA/ Documenting every interaction with family, client, or other officials on care team

-Insurance billing for every client interaction.

–RESIDENTIAL COUNSELOR 10/2022 to 01/2023 Saint Vincent's Services Fall River, MA

-Informed and implemented comprehensive individualized treatment plans for high-risk Children in a residential setting.

-Delivered frequent summaries on the children's progression and regression in treatment to provide recommendations towards treatment plan for success.

-Responded to the children's inquiries and concerns, offering support and guidance.

-Helped develop and implement programs to foster community growth and development.

-Monitored children's behavior and responded to disciplinary issues in accordance with established policies.

–MEDICAL SECRETARY 05/2021 to 10/2021 South Boston Community health center Boston, MA

-Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

-Facilitated new patient prescriptions, refills and prescription pre-authorizations.

-I am trained on the Epic System but I am a fast learner so I can adapt to most systems

- face to face interaction with the patients and making sure their needs are met properly.

- knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

-Prepared and processed patient referrals and transfer requests.

-Kept information confidential and followed HIPAA guidelines to maintain patient trust.

-Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls. EDUCATION

–Albertus Magnus College, New Haven, CT - Bachelor of Arts Psychology 2023- Present. Program of Study: Mental Health psychology/ sociology. Honor Roll/National Honors Society

Contact this candidate