Scrum Master Program Manager

David James Arburn

801-***-**** *******@*******.*** Sandy, UT

Professional Summary

Certified Scrum Master with over a decade of experience leading Agile transformation and delivery initiatives across global teams in the Americas, Europe, and Asia. Proven track record of driving high-performing, cross-functional teams, integrating acquired organizations, and coaching Agile practices at scale. Passionate about fostering collaboration, transparency, and continuous improvement to deliver impactful software solutions.

Core Competencies

• Agile Coaching & Mentorship

• Distributed Team Leadership

• Program & Workstream Management

• Post-Acquisition Integration

• DevOps & Test Automation Support

• Scrum, Kanban, SAFe Methodologies

• Agile Toolsets: Atlassian (Jira/Confluence), TFS

• Certified Scrum Master (Scrum Alliance)

Professional Experience

Principal Program Manager/Scrum Master Dec 2018 – Present NICE, Sandy, UT

• Led post-acquisition Agile integration of Brand Embassy, unifying globally distributed teams.

• Provided Agile coaching for Scrum teams across Czech Republic, India, USA, and Bolivia.

• Championed cross-regional collaboration to optimize delivery within the Digital Engagement Program.

• Scrum Master for a “Tiger” Team for Proof of Concepts of suitable short-term projects

• Scrum Master for Scrum of Scrums for two contractor Teams

Scrum Master / Consultant Jun 2017 – Dec 2018 Xavient Information Systems

• Guided five Agile teams at Sling TV in implementing DevOps practices, Big Data pipelines, and automation strategies.

• Coached cross-functional teams across the U.S. and India, promoting consistency in Agile ceremonies and delivery.

Agile Coach / Consultant Jun 2016 – May 2017 Veracity Solutions

• Mentored three Scrum teams at Plexus Worldwide to build a modern E-commerce platform.

• Advised Omnicell development teams, significantly enhancing velocity, team reliability, and Agile maturity.

Program Manager & Scrum Master Jan 2014 – Jun 2016 inContact, Midvale, UT

• Built and managed five global Scrum teams delivering two SaaS-based CRM solutions.

• Introduced Agile best practices in backlog refinement, sprint planning, and team synchronization.

Scrum Master Jul 2011 – Jan 2014 XTRAC Fidelity, Salt Lake City, UT

• Formed and led two Agile teams developing internal workflow apps and a market-facing SaaS product.

• Delivered a high-impact SaaS workflow solution within a 9-month time frame.

Certifications

• Certified Scrum Master (CSM) – Scrum Alliance

Tools & Technologies

• Agile Frameworks: Scrum, Kanban, SAFe

• Toolsets: Jira, Confluence, TFS, Azure DevOps

• Collaboration: Slack, Microsoft Teams, Zoom

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