Ux Researcher User Research

KRIZIA DUEÑAS

Minneapolis, MN ************@*****.*** 952-***-**** www.linkedin.com/in/kriziaduenas UX RESEARCHER

Results-oriented UX Researcher with over 5 years of experience driving user satisfaction and engagement through data-driven, actionable insights. Committed to enhancing accessibility, diversity, equity, and inclusion in technology to improve people's lives. Skilled in qualitative and quantitative user research, data analysis, and collaborating with cross-functional teams to integrate user-centered design principles. SKILLS AND COMPETENCIES

User Research

Moderated/Unmoderated Testing

Data Analysis and Synthesis

Coordination

Project Management

Qualitative Methodologies

Storytelling

Heuristic Reviews

Collaboration

Recruitment

Quantitative Methodologies

Surveys

Benchmark Studies

Ethnographic Studies

Wireframing/Prototyping

TOOLS

Figma/FigJam

Adobe Creative Cloud

Tableau

Microsoft Office Tools (PowerPoint, Excel,

Outlook, Word, Visio, etc)

SQL

JIRA

UserZoom/Usertesting.com

HTML/CSS

WORK EXPERIENCE

The Sanneh Foundation

Director of Research and Evaluation June 2024 – Present

● Defined indicators, strategies, outcomes and results for all national and 5 local programs.

● Lead and promote strategic research initiatives, evaluate effectiveness, and foster innovation to transform the lives of 1000s of young people and adults in the community.

● Work with interdisciplinary teams to test and implement innovative approaches. Wells Fargo

User Research and Strategy Associate April 2022 – March 2024

● Planned and conducted research sprints to support 15+ product teams, employing qualitative and quantitative research methods (interviews, intercepts, surveys, benchmark studies, and usability testing) to uncover needs, pain points, and behaviors. Created personas, prototypes, and wireframes to visualize solutions.

● Synthesized and analyzed data to deliver compelling stories and presentations to product teams and diverse stakeholders, providing data-driven actionable insights and guiding projects through the entire end-to-end process and increasing user satisfaction and brand approval by 20%.

● Developed the roadmap for and served as a Kanban lead for the 10 person UX Design and Research team to meet design and research deadlines while leveraging solid understanding of business, user, and technical requirements.

Wells Fargo - (Contracting through DISYS)

User Experience and Product Management Consultant August 2021 – April 2022

● Worked on the Product Transformation team to develop user experience and product management frameworks and strategies (including research methodologies) to support product teams and bring customer centric product development to Wells Fargo thereby increasing user insights by over 100%.

● Built a strong relationship with Legal, Sales, and Marketing partners through regular meetings, to effectively build access to ~ 2000 Wells Fargo customers as user research participants.

● Played a pivotal role in the planning and coordination of Wells Fargo's first-ever Product Conference and delivered a compelling presentation to ~400 colleagues, sharing insights and evangelizing the importance of utilizing user research to center the voice of the customer in product development. RAD Web Solutions

User Experience and Product Management Associate November 2020 – August 2021

● Managed project timelines, budgets, and resources to ensure successful execution of marketing campaigns.

● Designed prototypes, conducted research, and applied user research findings to enhance the usability and accessibility of digital products, resulting in improved user experiences and increased web engagement by 44%.

University of Minnesota

UX Researcher January 2019 – November 2020

● Designed and executed 240 surveys, 25 eye-tracking tests, and 10 interviews, gathering insightful data. Analyzed and synthesized findings to reveal user behaviors and preferences and presented findings at conferences and symposiums.

● Received 3rd Place Award at the Web3D 2020 Conference in South Korea. Usability Labs @ University of Minnesota

UX Research Assistant May 2018 – December 2019

● Assisted in designing and conducting 15+ user research studies, including recruitment, moderation, and data analysis.

● Compiled and synthesized research findings into 5 comprehensive reports and presentations for external and internal stakeholders.

● Supported the UX team in creating user personas, heuristic evaluations, and usability testing scenarios. EDUCATION

Bachelors of Science, Product Design, Cognitive Psychology, & Marketing Graduated December 2019 University of Minnesota - Minneapolis, MN

CERTIFICATIONS

Certified Practitioner of Human Centered Design LUMA Institute Provisional Certified LeSS Practitioner The LeSS Company SQL Essential Training LinkedIn

Contact this candidate